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What is GuestXM?

Transform the experiences of your patrons dramatically by implementing GuestXM from Black Box Intelligence, an innovative customer experience management tool tailored for the restaurant industry. By prioritizing careful listening and in-depth analysis of feedback, you can uncover actionable insights that will boost your brand's reputation management all within a cohesive platform. This solution empowers you to manage your online business profiles, track customer sentiments, and engage effectively with guests at the right moments through personalized interactions. Achieving a comprehensive understanding of your frontline workforce will enable you to refine hiring practices, inspire motivation, and retain staff who resonate with your brand's ethos. Furthermore, by meticulously listening across diverse channels, you will gain valuable insights into guest perceptions and feelings. With complete oversight of your operations and guest interactions, you will be able to pinpoint successes, tackle challenges, and promote a culture of responsiveness driven by data. In addition, by analyzing sales metrics, customer traffic, employee performance, and guest feedback, you can position your brand for success within its market niche. This strategic framework not only elevates guest satisfaction but also enhances overall business performance and long-term sustainability. Ultimately, a focus on these areas will foster a loyal customer base that is crucial for ongoing success.

What is Avero?

Free yourself from the monotonous tasks of back office operations, make informed financial decisions, and redirect your efforts towards providing excellent cuisine and remarkable service. Implementing restaurant revenue management techniques can significantly improve the productivity of each establishment while also optimizing processes across various locations. Enhance your food and beverage earnings and deploy effective strategies with comprehensive performance monitoring specifically designed for casinos. Our services empower hospitality managers with essential insights to revitalize both their businesses and their personal lives. From increasing sales and boosting customer satisfaction to effectively handling labor and food costs, you’ll gain prompt insights that aid in your decision-making. Restaurant operators should not have to prioritize sifting through stagnant sales reports for guidance. Avero takes away the guesswork in operations by offering customized, real-time sales performance data sent straight to your inbox daily, ensuring you always have the insights you require. With Avero, you can concentrate on what is truly important—crafting unforgettable dining experiences that leave a lasting impression on your guests, allowing you to elevate your restaurant's reputation and success.

Media

Media

Integrations Supported

Fedelta Point of Sale
Toast POS

Integrations Supported

Fedelta Point of Sale
Toast POS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GuestXM

Company Location

United States

Company Website

guestxm.com

Company Facts

Organization Name

Avero

Date Founded

1999

Company Location

United States

Company Website

averoinc.com

Categories and Features

Restaurant Management

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

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