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What is GuestXM?

Transform the experiences of your patrons dramatically by implementing GuestXM from Black Box Intelligence, an innovative customer experience management tool tailored for the restaurant industry. By prioritizing careful listening and in-depth analysis of feedback, you can uncover actionable insights that will boost your brand's reputation management all within a cohesive platform. This solution empowers you to manage your online business profiles, track customer sentiments, and engage effectively with guests at the right moments through personalized interactions. Achieving a comprehensive understanding of your frontline workforce will enable you to refine hiring practices, inspire motivation, and retain staff who resonate with your brand's ethos. Furthermore, by meticulously listening across diverse channels, you will gain valuable insights into guest perceptions and feelings. With complete oversight of your operations and guest interactions, you will be able to pinpoint successes, tackle challenges, and promote a culture of responsiveness driven by data. In addition, by analyzing sales metrics, customer traffic, employee performance, and guest feedback, you can position your brand for success within its market niche. This strategic framework not only elevates guest satisfaction but also enhances overall business performance and long-term sustainability. Ultimately, a focus on these areas will foster a loyal customer base that is crucial for ongoing success.

What is Axent Intelligence?

Time stands as your most valuable asset; while you cannot be in multiple places at once, it is crucial to keep up with the events taking place in all your stores or restaurants. As your business grows and you launch new locations, it can become increasingly challenging to stay updated on every operation. Axent provides an extensive array of cloud-powered business intelligence tools that give you real-time insights via web-connected devices, ensuring you have full visibility into your operations, even in your absence. This capability allows for prompt responses to evolving situations, enabling you to positively shape outcomes instead of facing issues after they escalate, which could hinder your ability to take timely action. Moreover, you can evaluate the efficiency of your employee scheduling through immediate access to clock-in and clock-out records, which allows for necessary adjustments in staffing and skill sets to enhance your profitability. Additionally, with mobile access to integrated CCTV footage and the capacity to delve into transaction specifics, you can effortlessly review any dubious activities. This proactive strategy not only keeps you informed about your business but also strengthens your decision-making processes, ultimately driving your success. By leveraging these tools, you position yourself to adapt quickly and effectively to any arising challenges, ensuring the ongoing growth and sustainability of your enterprise.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GuestXM

Company Location

United States

Company Website

guestxm.com

Company Facts

Organization Name

PXtech

Date Founded

1999

Company Location

United Kingdom

Company Website

www.pxtech.com/axent-intelligence/

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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