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What is GuestXM?

Transform the experiences of your patrons dramatically by implementing GuestXM from Black Box Intelligence, an innovative customer experience management tool tailored for the restaurant industry. By prioritizing careful listening and in-depth analysis of feedback, you can uncover actionable insights that will boost your brand's reputation management all within a cohesive platform. This solution empowers you to manage your online business profiles, track customer sentiments, and engage effectively with guests at the right moments through personalized interactions. Achieving a comprehensive understanding of your frontline workforce will enable you to refine hiring practices, inspire motivation, and retain staff who resonate with your brand's ethos. Furthermore, by meticulously listening across diverse channels, you will gain valuable insights into guest perceptions and feelings. With complete oversight of your operations and guest interactions, you will be able to pinpoint successes, tackle challenges, and promote a culture of responsiveness driven by data. In addition, by analyzing sales metrics, customer traffic, employee performance, and guest feedback, you can position your brand for success within its market niche. This strategic framework not only elevates guest satisfaction but also enhances overall business performance and long-term sustainability. Ultimately, a focus on these areas will foster a loyal customer base that is crucial for ongoing success.

What is Craftable?

Craftable, previously recognized as Bevager/Foodager, offers a comprehensive solution for restaurant management, created by a team of experts from Silicon Valley and seasoned professionals in the hospitality sector. We collaborate with operators, accountants, and restaurateurs to unify businesses through state-of-the-art technology, aiming to enhance profitability and reduce labor costs across restaurants, bars, and hotels. Our platform is tailored to handle the intricacies of the most sophisticated beverage programs nationwide. You can conveniently track variances and cost percentages simply by placing orders with vendors, meticulously counting every bottle, and calculating the cost of each dash, all without needing a drink to unwind afterward. Your culinary team can easily adapt their dishes to maintain profit margins in this cost-sensitive market with features such as menu engineering, recipe costing, and price comparisons. Additionally, managing multiple locations, diverse vendors, intricate recipes, and sub-recipes becomes a straightforward task, allowing for streamlined operations and greater efficiency. This ultimately empowers restaurateurs to focus more on what they do best: creating exceptional dining experiences.

Media

Media

Integrations Supported

Acumatica Cloud ERP
Aloha Cloud by NCR Voyix
Bevager
Clover
Heartland Restaurant
Lightspeed Restaurant
Lightspeed Retail
Lunchbox
Maitre'D POS
Microsoft Dynamics GP
Ottimate
POSitouch
QuickBooks Online
Restaurant Manager
Revel Digital
Sage Intacct
Toast Kitchen Display System
TouchBistro
Xero

Integrations Supported

Acumatica Cloud ERP
Aloha Cloud by NCR Voyix
Bevager
Clover
Heartland Restaurant
Lightspeed Restaurant
Lightspeed Retail
Lunchbox
Maitre'D POS
Microsoft Dynamics GP
Ottimate
POSitouch
QuickBooks Online
Restaurant Manager
Revel Digital
Sage Intacct
Toast Kitchen Display System
TouchBistro
Xero

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GuestXM

Company Location

United States

Company Website

guestxm.com

Company Facts

Organization Name

FNBTech, Inc.

Company Location

United States

Company Website

craftable.com

Categories and Features

Recipe Costing

Analytics/Reporting
Demand Planning
Inventory Management
Menu Management
Nutrition/Allergen Management
Online Ordering
Point of Sale
Recipe Management

Restaurant Management

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

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