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What is GuestXM?

Transform the experiences of your patrons dramatically by implementing GuestXM from Black Box Intelligence, an innovative customer experience management tool tailored for the restaurant industry. By prioritizing careful listening and in-depth analysis of feedback, you can uncover actionable insights that will boost your brand's reputation management all within a cohesive platform. This solution empowers you to manage your online business profiles, track customer sentiments, and engage effectively with guests at the right moments through personalized interactions. Achieving a comprehensive understanding of your frontline workforce will enable you to refine hiring practices, inspire motivation, and retain staff who resonate with your brand's ethos. Furthermore, by meticulously listening across diverse channels, you will gain valuable insights into guest perceptions and feelings. With complete oversight of your operations and guest interactions, you will be able to pinpoint successes, tackle challenges, and promote a culture of responsiveness driven by data. In addition, by analyzing sales metrics, customer traffic, employee performance, and guest feedback, you can position your brand for success within its market niche. This strategic framework not only elevates guest satisfaction but also enhances overall business performance and long-term sustainability. Ultimately, a focus on these areas will foster a loyal customer base that is crucial for ongoing success.

What is Crunchtime?

Crunchtime emerges as a leading provider of comprehensive restaurant management software specifically designed for the hospitality industry. This innovative platform aims to help restaurants boost labor productivity, minimize food and beverage costs, and enhance the quality and consistency of their service delivery. Key features include continuous inventory oversight, waste management and prevention, cash and sales reconciliation, thorough supply chain management, and efficient warehouse or commissary distribution, along with a host of other functionalities. This all-encompassing strategy not only simplifies operations but also equips restaurant proprietors with the insights necessary to make strategic decisions that foster profitability and operational excellence. By utilizing Crunchtime’s tools, businesses can more effectively tackle the challenges inherent in restaurant management, ultimately leading to improved overall performance and customer satisfaction. Additionally, this software facilitates a more streamlined approach to managing day-to-day operations, allowing restaurant owners to focus on providing exceptional dining experiences.

Media

Media

Integrations Supported

Cybake
Lightspeed Restaurant
Lightspeed Retail
Ottimate
Pepper
QuickBooks Enterprise
SpeedLine Pizza POS
Toast POS

Integrations Supported

Cybake
Lightspeed Restaurant
Lightspeed Retail
Ottimate
Pepper
QuickBooks Enterprise
SpeedLine Pizza POS
Toast POS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GuestXM

Company Location

United States

Company Website

guestxm.com

Company Facts

Organization Name

Crunchtime

Date Founded

1995

Company Location

United States

Company Website

www.crunchtime.com

Categories and Features

Food Service Management

Costing
For Cafeterias
For Healthcare Facilities
Free / Reduced Meals
Inventory Management
Menu Planning
Nutritional Analysis
Online Payments / Funding
Point of Sale (POS)
Purchasing
Recipe Management
Schools
Tray Tracking

Restaurant Management

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

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