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ZendeskZendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
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What is Guidde?
Effortlessly create visual documentation that both your customers and team members will find valuable in no time. With our intuitive browser extension, simply click to capture your workflow as you navigate, and when you're done, just hit stop; we take care of the rest. Every document you generate will consistently mirror your brand while remaining focused and relevant. You have the option to record voiceovers using text-to-speech, adjust steps within your workflow, hide sensitive information, and add text, annotations, and custom branding, all as easily as you would edit a presentation. Sharing your guides is incredibly simple—just one click allows you to distribute your content seamlessly across any platform. You can choose to share it with your internal team or external clients while controlling access permissions as needed. Instantly transform your materials into a visual article enhanced with video, images, and text, and integrate them into your existing platforms like Notion, Zendesk, Salesforce, and others. Offer your customers a tailored experience with clear, step-by-step guides that they can watch and engage with instead of sifting through lengthy documentation. Empower your entire team to quickly create captivating, video-rich guides that effectively demonstrate your product's features. This efficient workflow not only boosts productivity but also cultivates a stronger bond with your audience, ensuring they feel connected and informed. By streamlining the process of creating and sharing documentation, you enhance both the customer experience and team collaboration.
What is Folge?
Follow is an efficient application designed to help users create detailed step-by-step tutorials, guides, and documentation. This desktop software enables you to capture each action with a click, modify screenshots, add annotations, and export your final guide in various formats such as HTML, Word Document, PDF, and PowerPoint, making it perfect for those who wish to assist others in navigating products, applications, and training materials.
The process is straightforward:
- Capture screenshots from applications, specific areas of your desktop, or the entire screen. You have the flexibility to pause, adjust, or resume the capturing process, with images taken at every click.
- Assign meaningful names and descriptions to each step, allowing for easy reordering, hiding, or adding of new steps as needed. Guides can be systematically organized into projects, making them easier to manage.
Additionally, you can enhance your screenshots by incorporating shapes, lines, arrows, and text, while ensuring that no sensitive information is displayed. Multi-step instructions can be made clearer by including step icons. With just a single click, you can export your guides to simple HTML, ready for publication on help desks, or convert them to rich HTML, PDF, or other formats for wider accessibility. This tool truly streamlines the process of creating informative documentation.
Integrations Supported
Zendesk
Confluence
Google Chrome
Google Drive
Help Scout
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Azure
Microsoft Edge
Integrations Supported
Zendesk
Confluence
Google Chrome
Google Drive
Help Scout
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Azure
Microsoft Edge
API Availability
Has API
API Availability
Has API
Pricing Information
$16 per month
Free Trial Offered?
Free Version
Pricing Information
$110/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Guidde
Company Location
United States
Company Website
www.guidde.com
Company Facts
Organization Name
Folge
Date Founded
2020
Company Location
Germany
Company Website
folge.me
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Categories and Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control