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What is Guidewire?

Property and casualty insurance providers are in search of a solution that facilitates personalized engagement, encourages unbounded innovation, and supports efficient growth. At Guidewire, we are firmly committed to ensuring your success. Our approach involves integrating digital solutions, core operations, analytics, and AI to deliver our platform as a cloud-based service. With the largest research and development team in the industry, alongside a robust service team and an extensive partner ecosystem, we consistently evolve and innovate to meet your changing requirements. This dedication has resulted in more than 450 insurers, from emerging startups to complex global organizations, placing their trust in Guidewire. We emphasize building genuine relationships with customers, prospective clients, partners, and investors, promoting dialogue grounded in well-reasoned arguments and a strong focus on quality product development, while making decisions based on substantial evidence. Acknowledged as the most dependable platform in the sector, Guidewire has become the go-to choice for over 450 insurers worldwide, showcasing our formidable presence in the marketplace. By providing comprehensive support and groundbreaking solutions, we empower insurers to efficiently tackle their challenges while also fostering an environment of continuous improvement and adaptation to industry trends.

What is Cara?

Cara by Oyster Technologies, Inc. is a comprehensive AI-driven service and communication platform tailored for insurance agencies, brokerages, and MGAs. It unifies policy servicing, customer support, and internal collaboration under one intelligent system, powered by domain-trained generative AI. The platform consists of modular components that work together—Copilot, Service, Communication, and Knowledge—each designed to automate distinct parts of the insurance workflow. With Copilot, agents can analyze quotes, compare contracts, summarize policies, and automate form generation for faster bind submissions. The Service module centralizes all customer inquiries into a unified ticketing environment, where AI drafts responses, generates COIs, and automates follow-ups. Cara’s Communication AI enables around-the-clock support via voice and email, triaging calls, capturing claim FNOLs, and routing requests instantly. The Knowledge module lets teams upload and search across vast document sets, extracting insights and answers from policy data with secure, private AI models. Integrations with leading CRMs and AMS platforms, including Google Workspace, Outlook, Salesforce, and HubSpot, ensure a seamless fit within existing infrastructure. Designed with compliance and privacy at its core, Cara keeps all client and policy data encrypted and agency-owned. By automating over 70% of servicing workflows and saving each agent more than 10 hours per week, Cara transforms insurance operations into a faster, smarter, and more scalable business model.

Media

Media

Integrations Supported

FurtherAI
General Magic
Gmail
Google Calendar
Guidewire ClaimCenter
HubSpot Customer Platform
Hyland IDP
Infosys BPM
Kanverse
Liberate
Microsoft Outlook
NilNexus
Outdoo AI
PHOTO iD by U Scope
PwC Amplifier
SMART Hub
Salesforce
Selenic
Smarty
Whatfix

Integrations Supported

FurtherAI
General Magic
Gmail
Google Calendar
Guidewire ClaimCenter
HubSpot Customer Platform
Hyland IDP
Infosys BPM
Kanverse
Liberate
Microsoft Outlook
NilNexus
Outdoo AI
PHOTO iD by U Scope
PwC Amplifier
SMART Hub
Salesforce
Selenic
Smarty
Whatfix

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Guidewire Software

Date Founded

2001

Company Location

United States

Company Website

www.guidewire.com

Company Facts

Organization Name

Oyster Technologies

Date Founded

2024

Company Location

United States

Company Website

www.getcara.ai/

Categories and Features

Commercial Insurance

Billing & Invoicing
Broker / Agent Portal
Claims Management
Commission Management
Customer Portal
Document Management
Insurance Rating
Policy Management
Quote Management
Reinsurance Administration
Risk Assessment
Underwriting Management

Insurance Agency

Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

P&C Insurance

Billing & Invoicing
Broker / Agent Portal
Claims Management
Commission Management
Customer Portal
Document Management
Insurance Rating
Marketing Automation
Policy Management
Quote Management
Reinsurance Administration
Underwriting Management

Policy Management

Approval Process Control
Attestation
Audit Trails
Policy Creation
Policy Library
Policy Metadata Management
Policy Training
Reporting / Analytics
Version Control
Workflow Management

Categories and Features

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