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What is HCL Customer Data Platform (HCL CDP)?

HCL CDP is a powerful platform that consolidates customer data from multiple sources, providing a holistic 360-degree view that enhances analytical insights. Its flexible architecture, detailed data lineage capabilities, and strict compliance with privacy laws make it an attractive option for modern enterprises. 1. Seamless Scalability: HCL CDP is designed to effortlessly accommodate growing data volumes, ensuring peak performance as organizations expand, manage increasing customer interactions, and integrate various data sources. 2. Transparency & Regulatory Adherence: The platform guarantees full transparency in data handling, effectively tracking data flow to comply with regulations like GDPR and CCPA, while its zero-copy architecture enhances security by enabling data access without generating duplicates. 3. Deployment Versatility: Offering a range of deployment options including on-premise, cloud, and hybrid solutions, HCL CDP provides businesses with the freedom to scale without being locked into a single vendor. 4. Integration Capability: HCL CDP easily connects with a variety of CRM and marketing automation systems, as well as analytics tools, making it versatile enough to fit into diverse technological environments. By harnessing these features, organizations can fully leverage their customer data, ultimately facilitating informed strategic decisions and driving business growth. This empowers companies to be more agile and responsive in an ever-evolving market landscape.

What is Dynamics 365 Customer Insights?

Utilize insights driven by AI and automated processes to reduce the cost of conversions while providing customized recommendations that boost customer lifetime value. Skillfully manage the delicate balance between personalization and privacy by leveraging automatically updated consent data and employing classification labels to protect sensitive information. Combine transactional, behavioral, and demographic data to create rich insights and detailed, up-to-date customer profiles that honor individual consent preferences. Speed up sales cycles, reduce churn, and cultivate enduring customer relationships by quickly addressing customer signals and feedback. Exceed privacy expectations and maintain compliance with legislation like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), along with adhering to accessibility guidelines. This comprehensive solution is fortified with over 70 security and compliance certifications, such as ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP, ensuring strong protection and alignment with industry regulations. By leveraging these sophisticated resources, companies can enhance their operational effectiveness while creating more meaningful, trust-based connections with their customers. Ultimately, this approach not only fosters loyalty but also positions businesses for sustainable growth in an increasingly competitive market.

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Integrations Supported

AgriERP
Azumuta
BUILDFitters
Bloomreach
COZYROC SSIS+ Suite
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
Quickwork
Rayven
SSIS Integration Toolkit
greymatter

Integrations Supported

AgriERP
Azumuta
BUILDFitters
Bloomreach
COZYROC SSIS+ Suite
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
Quickwork
Rayven
SSIS Integration Toolkit
greymatter

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,000 per tenant per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HCLSoftware

Date Founded

2019

Company Location

India

Company Website

www.hcl-software.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/ai/customer-insights/

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

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