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What is Harrington Quality Management Software (HQMS)?

HQMS offers a diverse range of applications that can be deployed on-premise or accessed through hosting, encompassing features such as Document Control, Audits, Corrective Actions, Calibration, Training, Material Nonconformance, PPAP, Project Management, Risk Management, and the HQMS Supplier Portal. The platform boasts a strong technical foundation, with capabilities for configuration, personalization, and customization, along with flexible security options, compatibility with any HTML5 browser, and support for Single Sign-On, enhancing user accessibility. Additionally, it seamlessly integrates with ERP systems and other applications, making it versatile for various operational needs. The reach of HQMS extends across multiple sectors, including manufacturing industries such as Aerospace and Defense, Automotive, Consumer Products, Medical Devices, Food, and Energy, as well as healthcare, retail, non-profit organizations, and government entities. With a strong emphasis on security, the applications ensure that critical functions like Document Control, Audits, and Training are managed effectively, while also allowing for personalization and integration with existing systems. This comprehensive approach not only streamlines processes but also enhances overall organizational efficiency and compliance.

What is Calabrio Quality Management?

Strengthening relationships, nurturing loyalty, and driving impactful outcomes across the organization are vital goals. Through the automation of documentation and reporting processes, along with streamlined evaluations, you can invest more time in coaching and leadership development. Additionally, implementing faster feedback systems can motivate and invigorate agents effectively. Utilizing sophisticated analytics will help you concentrate on the most significant priorities, while customer feedback should steer the development of outstanding and uniform experiences. It's crucial to eliminate distractions and focus on the insights that are essential for meeting your contact center aims and boosting overall business performance. Quality managers are instrumental in monitoring and training employees, whether they are working remotely or in-person, and this includes conducting regular evaluations and training sessions to foster productive customer engagements while tracking trends and ensuring compliance. For leaders within the organization, adopting a comprehensive quality program is vital for sustaining employee motivation and achieving high levels of customer satisfaction. With Calabrio Quality Management, you gain comprehensive insights into the experiences of both agents and customers, facilitating ongoing improvements and excellence in service delivery. Ultimately, this emphasis on both quality and engagement lays a solid foundation for long-term growth and success, making it imperative to continuously adapt and evolve your strategies in response to feedback and analytics.

Media

Media

Integrations Supported

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Dynamics 365 Commerce
Epicor ECM
Five9
Freshdesk
Gladly
Mitel Teamwork
Oracle API Management
QAD Adaptive ERP
SYSPRO ERP
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform

Integrations Supported

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Dynamics 365 Commerce
Epicor ECM
Five9
Freshdesk
Gladly
Mitel Teamwork
Oracle API Management
QAD Adaptive ERP
SYSPRO ERP
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform

API Availability

Has API

API Availability

Has API

Pricing Information

$500/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Harrington Group International

Date Founded

1991

Company Location

United States

Company Website

hgint.com/quality-management-systems/

Company Facts

Organization Name

Calabrio

Company Location

United States

Company Website

www.calabrio.com/products/quality-management/

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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Harrington Group International