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What is Hafback?

Hafback is a specialized software solution that handles consumer returns while also serving as a marketplace tailored for ecommerce retailers. It enables merchants to seamlessly accept returns initiated by consumers and immediately list those items on the marketplace. Additionally, the platform facilitates peer-to-peer shipping between the buyer and the individual returning the item, which significantly cuts down on the necessity of sending ecommerce returns back to the warehouse, ultimately lowering both environmental impact and costs. By streamlining the returns process, Hafback enhances efficiency and sustainability in the ecommerce industry.

What is 12Return?

12Return is a highly reputable cloud-based solution tailored for managing product returns within a circular and customer-focused economy, offering an integrated returns management service for retail brands engaged in cross-border commerce. Built with a global perspective, 12Return serves as the comprehensive returns platform essential for your international Direct to Consumer operations. Recognizing that every business is unique, 12Return allows you complete control over your account settings, enabling you to customize return policies, identify return motives, manage communication, choose carriers, and organize logistics routes among other functionalities. Additionally, the platform features a multilingual interface that supports customer interactions in nine different languages, encompassing everything from emails to return documentation and the return portal itself. Moreover, 12Return seamlessly integrates with widely-used systems like Shopify, and its versatile API suite ensures that you can connect it with any other system in your supply chain, providing unparalleled flexibility for your operations. The adaptability and user-centric design of 12Return make it an indispensable tool for modern retailers navigating the complexities of returns management.

Media

Media

Integrations Supported

Shopify

Integrations Supported

Shopify
Intercom
LiveChat
Magento
Slack
UPS Ready
Zendesk
Zuora

API Availability

API Availability

Has API

Pricing Information

$0
Free Version

Pricing Information

€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hafback

Date Founded

2021

Company Location

United States

Company Website

merchants.hafback.com

Company Facts

Organization Name

12Return

Date Founded

2010

Company Location

Netherlands

Company Website

12return.com

Categories and Features

Returns Management

Not specified

Categories and Features

Returns Management

3PL / ERP Integration
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipping

Parcel Shipping
Shipment Tracking

Warehouse Management

3PL Management
Barcoding / RFID
Channel Management
Inventory Management
Location Control
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

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