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What is Halo Service Desk?
Professionals offer an entirely limitless service desk that integrates seamlessly with your whole organization. This comprehensive cloud platform is designed to enhance and simplify workflows, modernizing outdated practices into user-friendly processes that empower teams to deliver outstanding customer service. By standardizing your operations, you can derive essential insights that ensure IT aligns effectively with the strategic goals of the business. With the advantage of unlimited assets, clients, reports, and mailboxes, your organization can operate in a more cost-effective manner. Every module is included as a standard feature, allowing for efficient scaling of your business. Trusted by a diverse array of clients across the globe, Halo Service Desk boasts 25 years of industry expertise, collaborating closely with our partners to ensure their success. The user-friendly design of Halo Service Desk makes customization simple and accessible for any organization. By embracing this platform, you can elevate your service delivery to new heights.
What is AFSYS?
The landscape of information technology has evolved from merely supporting business functions to being a key driver of organizational advancement. Central to this evolution is the database, a crucial element in establishing a resilient IT framework that guarantees both high uptime and rigorous security protocols. Today, cutting-edge applications serve as catalysts for operational efficiency, greatly boosting productivity and leading to significant reductions in costs. Information Dynamics is equipped with the necessary expertise to craft, implement, and manage applications tailored to a variety of business requirements. In addition, we provide specialized HR solutions designed to help organizations navigate future challenges while maintaining their competitive edge in the market. Our offerings also address the needs for entry-level recruitment, backed by extensive training and development initiatives. As a comprehensive service provider, IDHRBS presents a wide array of HR solutions customized to meet the specific demands of our clients. With a steadfast commitment to excellence, ID serves as your reliable HR partner, supported by a team of experienced professionals dedicated to exceeding client expectations and functioning as an integral support system. This comprehensive strategy not only empowers organizations to flourish but also ensures they are well-prepared to face upcoming challenges with confidence. As businesses continue to adapt, our focus remains on fostering innovation and growth within the HR landscape.
Integrations Supported
3CX
Act!
AnyDesk
ConnectWise Automate
ConnectWise Cybersecurity Management
Facebook
Jira Service Management
KashFlow
Microsoft 365
Microsoft Azure
Integrations Supported
3CX
Act!
AnyDesk
ConnectWise Automate
ConnectWise Cybersecurity Management
Facebook
Jira Service Management
KashFlow
Microsoft 365
Microsoft Azure
API Availability
Has API
API Availability
Has API
Pricing Information
$55.00 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Halo Service Solutions
Date Founded
1994
Company Location
United Kingdom
Company Website
haloservicedesk.com
Company Facts
Organization Name
Information Dynamics
Date Founded
1995
Company Location
India
Company Website
infodynamic.net
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Logistics
3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management