Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Uptime.com Reviews & Ratings
    449 Ratings
    Company Website
  • QueryPal Reviews & Ratings
    2 Ratings
    Company Website
  • ServoDesk Reviews & Ratings
    25 Ratings
    Company Website
  • Linxup Reviews & Ratings
    118 Ratings
    Company Website
  • DonorPerfect Fundraising Growth Platform Reviews & Ratings
    2,315 Ratings
    Company Website
  • Quickbase Reviews & Ratings
    2,799 Ratings
    Company Website
  • Tattoogenda Reviews & Ratings
    8 Ratings
    Company Website
  • 800.com Reviews & Ratings
    2,240 Ratings
    Company Website
  • Ticketsauce Reviews & Ratings
    33 Ratings
    Company Website
  • Flowlens Reviews & Ratings
    39 Ratings
    Company Website

What is Happi?

Effortless customer support designed specifically for smaller teams. Enhance your communication by consolidating all customer emails within a single, user-friendly application, which not only saves time but also improves engagement. We believe that prioritizing email-based support promotes a more sustainable model for smaller teams, particularly in contrast to live chat systems that can place undue pressure on staff and lead to customer dissatisfaction due to slower response times. Acknowledging that numerous email ticketing solutions do not meet expectations, we developed Happi to provide a seamless user experience. It includes the essential features needed for quick and effective responses, all wrapped in an intuitive interface. Keep your team aligned as every interaction is securely stored in one location, allowing any team member to review the entire history of customer communications and work together to ensure exceptional service. Happi is offered as free, open-source software, granting you the choice to host it on your own servers or select our cost-effective cloud option. No matter your hosting preference, our dedication to transparency is evident in our publicly accessible codebase, giving you complete visibility into our platform. This distinctive approach not only empowers your team but also establishes trust with your customers, ultimately fostering a more positive relationship. By putting the power of customer support in your hands, Happi enables your team to thrive in today's dynamic business environment.

What is HaloCRM?

HaloCRM is an all-in-one customer service platform tailored for teams aiming to enhance their effectiveness in managing customer interactions. This versatile solution enables teams to oversee conversations across various channels, including Twitter, Facebook, Facebook Messenger, SMS, email, chat, and phone, ensuring that no customer inquiry goes unanswered, which ultimately boosts customer satisfaction through expanded communication options. With HaloCRM, support can be delivered through multiple mediums, including email, text, voice, and chat, allowing for flexibility in addressing customer needs. For larger customer service teams with intricate workflows, HaloCRM offers robust capabilities to manage complex processes through its intuitive drag-and-drop configuration and pre-built workflows. By utilizing HaloCRM, organizations can streamline customer prioritization and maintain a cohesive help desk, complete with integrated customer context for improved tracking of conversations and interactions. With such comprehensive features, teams can adapt to the ever-evolving demands of customer service while ensuring a seamless experience for their clientele.

Media

Media

Integrations Supported

Active Directory
ChatGPT
ConnectWise Automate
Device42
Forethought
GfK Etilize
Google
HaloITSM
Mattermost
Microsoft 365
Microsoft Intune
Okta
PagerDuty
Prometheus
ServiceNow
Slack
Trustpilot
WordPress
Zoom
bvoip

Integrations Supported

Active Directory
ChatGPT
ConnectWise Automate
Device42
Forethought
GfK Etilize
Google
HaloITSM
Mattermost
Microsoft 365
Microsoft Intune
Okta
PagerDuty
Prometheus
ServiceNow
Slack
Trustpilot
WordPress
Zoom
bvoip

API Availability

Has API

API Availability

Has API

Pricing Information

$11.88 per month
Free Trial Offered?
Free Version

Pricing Information

£59 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Happi

Company Location

United States

Company Website

happi.team/

Company Facts

Organization Name

HaloCRM

Company Location

United Kingdom

Company Website

halocrm.io

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Enchant Reviews & Ratings

Enchant

Senvee

Popular Alternatives

Vallum Halo Manager Reviews & Ratings

Vallum Halo Manager

Vallum Software
EvantoDesk Reviews & Ratings

EvantoDesk

Evanto
Fidelis Halo Reviews & Ratings

Fidelis Halo

Fidelis Security