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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is Arini?

Enhance your operational efficiency while reducing costs with these three straightforward steps. First, effortlessly connect with your practice management software using a single click. Next, seamlessly direct calls from any telephone system to your Arini number for uninterrupted communication. You have the ability to personalize your AI to handle calls based on your preferences, guaranteeing an exceptional experience for your patients right from the beginning. Keep the connection alive even after calls end, which strengthens the overall relationship with your patients. Our clinics employ a variety of practice management systems and telephony providers, and Arini is engineered to integrate smoothly into your existing setup. We emphasize security by following industry-leading protocols and maintain HIPAA Business Associate Agreements with all our partners. To begin, we provide a 30-day trial where we collaborate closely with your dental team to customize your AI receptionist according to your specific requirements, including appointment scheduling and emergency response strategies. As we push the boundaries with advanced technology, our goal is to ensure you feel completely comfortable with the system before we assume responsibility for all your incoming call management. In addition, Arini's compatibility with a broad range of practice management software and telephone systems positions it as a flexible solution tailored for your practice’s needs. This adaptability allows for a smoother transition and ensures that your operations can continue without interruption.

Media

Media

Integrations Supported

AdvancedMD
Covetrus Pulse
Dentrix
EPIC Agent CRM
EagleSoft
Freshdesk
HubSpot AEO
ModMed
Open Dental Software
Veradigm EHR
Weave
Zenoti
athenaOne
eClinicalWorks

Integrations Supported

AdvancedMD
Covetrus Pulse
Dentrix
EPIC Agent CRM
EagleSoft
Freshdesk
HubSpot AEO
ModMed
Open Dental Software
Veradigm EHR
Weave
Zenoti
athenaOne
eClinicalWorks

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

Arini

Company Location

United States

Company Website

www.arini.ai/

Categories and Features

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Dermatology

Claims Management
EMR / EHR
HIPAA Compliant
Image Management
Inventory Management
Patient Portal
Progress Notes
Scheduling
Treatment Plans

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

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