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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is Azure Health Bot?

The Azure Health Bot empowers developers in the healthcare sector to design and deploy AI-driven conversational solutions that are both scalable and compliant with relevant regulations. By merging an extensive medical database with sophisticated natural language processing capabilities, it effectively interprets clinical terminology, allowing for customization to address the specific needs of healthcare providers. This platform is structured to adhere to industry standards while maintaining patient privacy in line with HIPAA regulations. Users have the ability to build health bots that leverage pre-existing medical knowledge, triage frameworks, and language models specifically focused on understanding clinical language. It also supports seamless transitions from automated bot interactions to human assistance, whether from medical professionals or support staff. The inclusion of various scenario templates tailored for the healthcare industry facilitates the rapid development of different healthcare applications. Moreover, organizations can refine their unique use cases through specialized configuration options and extensibility tools, thereby creating a more customized approach to their health solutions. Ultimately, the Azure Health Bot serves as a crucial asset for organizations aiming to enhance patient engagement and improve care delivery through innovative technology. With its robust features, it offers a pathway for healthcare providers to stay competitive in an evolving digital landscape.

Media

Media

Integrations Supported

AdvancedMD
Azure Marketplace
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
Microsoft Azure
Microsoft Teams
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

Integrations Supported

AdvancedMD
Azure Marketplace
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
Microsoft Azure
Microsoft Teams
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial Offered?
Free Version

Pricing Information

$2.50 per 1,000 messages
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/products/bot-services/health-bot/

Categories and Features

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Dermatology

Claims Management
EMR / EHR
HIPAA Compliant
Image Management
Inventory Management
Patient Portal
Progress Notes
Scheduling
Treatment Plans

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

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