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What is Hellotracks?

Hellotracks is a field operations and service management platform that helps organizations coordinate mobile employees through real-time tracking, intelligent dispatching, route optimization, and automated reporting. Managers and dispatchers can see where field workers are located, assign jobs, follow routes, and identify operational delays from a unified dashboard. The platform continuously records location history, allowing teams to review where employees traveled and better understand how field activities were completed. Geofencing, automatic check-ins and check-outs, onsite time tracking, work-hour recording, and configurable alerts provide additional visibility into day-to-day field operations. Businesses can schedule and dispatch jobs directly to workers’ smartphones while optimizing routes to reduce unnecessary travel time and mileage. Employees can document completed assignments using images, signatures, forms, notes, and other job information, creating a more complete record of each service visit. Hellotracks automatically captures route, check-in, job completion, mileage, and timesheet data that can be converted into operational reports without extensive manual entry. Customer notifications and live ETA capabilities can also help organizations keep clients informed about scheduled field visits and arrival times. The platform works with existing smartphones, eliminating the need for dedicated GPS tracking hardware and helping businesses deploy the system more quickly. Integrations with business applications such as Slack and Google Calendar, together with API access, allow organizations to incorporate Hellotracks into broader operational workflows. Hellotracks is designed for field-based organizations across mobility and transportation, repair and maintenance, government, logistics and distribution, facilities management, security and patrol, field sales, property management, healthcare, and related industries.

What is Astea Alliance?

The latest version of Alliance harnesses the expertise of two leading figures in the service management field, providing a field service software solution that aims to elevate customer satisfaction, drive business growth, enhance brand reputation, and improve client retention. This comprehensive platform covers all aspects of the service lifecycle, offering an integrated system that encourages data sharing among team members while ensuring transparency across various departments. It allows for a smooth transition through the various stages, from sales to service execution, invoicing, and reporting, creating a cohesive operational workflow. Furthermore, the modern, web-inspired user interface (UI) empowers employees to streamline their tasks by focusing exclusively on the critical information pertinent to their responsibilities. As a result of these improvements, organizations can anticipate not only heightened operational efficiency but also a more unified approach among their teams toward achieving shared objectives. Overall, this innovative solution is poised to significantly transform the service management landscape.

Media

Media

Integrations Supported

Integrations Supported

Cisco Webex
JD Edwards EnterpriseOne
Microsoft Dynamics SL
QuickBooks Online
SAP Business One
Salesforce Agentforce Marketing

API Availability

API Availability

Pricing Information

$10.00/month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Hellotracks

Date Founded

2014

Company Location

United States

Company Website

www.hellotracks.com

Company Facts

Organization Name

Astea International

Date Founded

1979

Company Location

United States

Company Website

www.astea.com

Categories and Features

Field Service Management

Contact Database
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Fleet Management

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Maintenance Management
Mileage Tracking
Routing
Work Order Management

GPS Tracking

Alerts/Notifications
Driver Management
Historical Reporting
Mobile Tracking
People Tracking
Real Time Tracking
Routing
Status Tracking
Territory Management
Vehicle Tracking

Scheduling

Alerts/Notifications
Automated Scheduling
Calendar Management
Employee Scheduling
Group Scheduling
Multi-Location
Online Scheduling
Real-time Scheduling

Service Dispatch

Customer Database
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Technician Management
Work Order Management

Categories and Features

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Maintenance Management

Asset Tracking
Calibration Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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