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What is Help Desk Premier?
Help Desk Premier is an intuitive IT support software that can be rapidly deployed on your network in just a few minutes (with our assistance available for installation) or alternatively, it can be conveniently hosted on our servers. No matter what sector you are in, your organization relies on efficient tools to provide outstanding customer service. BrightBox Solutions delivers a customizable and scalable option that is easy to use, allowing you to effectively enhance your operational performance. Our Professional Edition is free for up to two users, while those requiring more advanced capabilities can choose our Enterprise Edition, which offers vital features at a reasonable cost. This approach guarantees that businesses of all sizes have access to high-quality support tools, ensuring that every organization can thrive in its customer service efforts. With our solutions, you can focus on what truly matters: building strong relationships with your customers.
What is Aritic Desk?
Aritic Desk delivers real-time performance insights by evaluating different ticket characteristics, the agents involved, time tracking data, and additional metrics. Rather than relying on manual reports to measure your team's effectiveness with each client or agent, you can foster collaboration and enhance teamwork through immediate chat support. Bid farewell to generic responses and pseudonyms, opting instead for genuine interactions with your clients and agents to provide relevant solutions in real-time. The language widget, available as soon as the app is installed, allows both agents and clients to access support in their preferred language, making communication smoother and more effective. Investigate individual profiles in depth by looking into aspects like the number of tickets created, the originator of each ticket, and their current status in the workflow. Use filters to extract targeted insights, such as identifying which agents are responsible for the most ticket generation or exhibit the highest engagement levels. Aritic Desk is equipped with numerous features that are tailored to improve your online customer interactions, ensuring a fluid experience for both agents and clients. By harnessing these sophisticated tools, you can dramatically boost productivity and enhance customer satisfaction while creating a more engaged support environment. Ultimately, Aritic Desk empowers your team to work more efficiently and connect meaningfully with clients.
Integrations Supported
Auth0
BigMarker
Braintree
Foursquare
Gleam
Instagram
Intercom
LinkedIn
LoginRadius
MailOptin
Integrations Supported
Auth0
BigMarker
Braintree
Foursquare
Gleam
Instagram
Intercom
LinkedIn
LoginRadius
MailOptin
API Availability
Has API
API Availability
Has API
Pricing Information
$995 one-time payment
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Help-Desk-Software
Date Founded
2009
Company Location
United States
Company Website
www.help-desk-software.com
Company Facts
Organization Name
Aritic
Date Founded
2015
Company Location
India
Company Website
aritic.com/aritic-desk/features/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management