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Ratings and Reviews 0 Ratings
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What is DiamanteDesk?
U.S. businesses are facing an enormous annual loss of $62 billion due to poor customer service, even as consumer expectations continue to escalate. To maintain their competitive edge, companies must act quickly and provide personalized services that align with these evolving requirements. While various help-desk solutions aim to improve customer support, those with distinctive business processes often struggle to modify these systems, as customization can be excessively costly or even impossible with many available options. Our method utilizes Open Source technology to guarantee full customization and flexibility; it's similar to constructing with Lego blocks, allowing for seamless integration of your unique business logic. DiamanteDesk was designed with the goal of empowering organizations to offer limitless customer support, enabling them to function without restrictions and establish their own benchmarks. With DiamanteDesk, clients can implement the specific support features they need, rather than being limited by the constraints of traditional platforms. This level of adaptability not only encourages innovation but also significantly boosts customer satisfaction and loyalty. Ultimately, by prioritizing tailored solutions, businesses can transform the customer experience and drive long-term success.
Integrations Supported
Nekton.ai
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
PAT
Date Founded
1992
Company Location
Italy
Company Website
www.pat.it
Company Facts
Organization Name
Eltrino
Date Founded
2011
Company Location
Ukraine
Company Website
eltrino.com/services/customer-support
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management