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What is Hotjar?

Achieve a more profound understanding of your website's user experience without becoming inundated with excessive data. Unlike conventional web analytics tools that primarily concentrate on traffic statistics, they often overlook the genuine actions taken by users—this is where Hotjar proves invaluable. By tracking essential metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC), you can gain a more accurate picture of user sentiment. Eliminate guesswork by leveraging Session Recordings to see how users engage with your site, which helps you relate to their difficulties. Analyzing user interactions and asking pertinent questions at key moments can significantly boost engagement levels. Hotjar easily integrates with many popular platforms, simplifying the visualization of user behaviors. This visual display of clicks, taps, and scrolling patterns offers critical insights into what motivates users and their preferences. Moreover, observing actual visitor interactions through recordings allows you to pinpoint specific areas that need enhancement, enabling you to better meet your audience's expectations. In the end, Hotjar equips you with the tools necessary to foster a more user-focused experience, ultimately leading to improved satisfaction and loyalty.

What is Capturly?

Gain in-depth insights for your online business with Capturly, where we focus on the critical aspects of conversion and customer loyalty. Our platform provides vital data in an accessible format, empowering you to make well-informed decisions. Uncover the sections of your website that engage your visitors while recognizing what may be overlooked. Adapt your strategies based on authentic user interactions to drive your business forward. With Capturly’s web analytics tools, you can easily identify emerging trends, ensuring you stay ahead of the curve. All the necessary web analytics metrics are at your fingertips, giving you a comprehensive view of your performance. Our product analytics reveal how users navigate your site, allowing you to collect all pertinent information in one centralized hub for actionable insights. Watch and analyze recordings of visitor behavior to determine which elements and content resonate most with them, paving the way for improved conversion rates. This is just the beginning of your journey toward optimization! Furthermore, by consistently evaluating your data, you can iteratively enhance your tactics for even greater achievements in your business pursuits.

Media

Media

Integrations Supported

AccessOwl
Boxmode
Checkout X
Commanders Act
DrapCode
Hello Customer
Hostinger Website Builder
LicenceOne
Phonesites
SITE123
Segment
Shopify
Social&Loyal
Stackpile
Unbounce
Versoly
Versori
Wix
Wplino
tradeit

Integrations Supported

API Availability

API Availability

Pricing Information

$99 per month
Free Trial Offered?

Pricing Information

$29 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Hotjar

Date Founded

2014

Company Location

Malta

Company Website

www.hotjar.com

Company Facts

Organization Name

Capturly

Date Founded

2016

Company Location

Hungary

Company Website

capturly.com

Categories and Features

Customer Experience

Analytics
Dashboard
Feedback Management
Sentiment Analysis
Survey Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Screenshot / Screen Capture
User Testing Tools
Video Feedback
Website Feedback

Customer Journey Mapping Tools

Behavioral Analytics
Surveys & Feedback

Customer Retention

Not specified

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Website Analytics

Marketing Analytics

Customer Journey Mapping
Dashboard
Website Analytics

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic

Usability Testing

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Heatmaps
Screen Activity Recording
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

Web Analytics

Form Analytics
User Interaction Tracking

Website Optimization Tools

Performance Metrics
Problem Area Alerts

Categories and Features

Digital Analytics

Not specified

Heatmap

Not specified

Web Analytics

Not specified

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