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What is HumanFirst?

HumanFirst transforms the management of infrastructure and workflows involved in exploring, curating, and scaling AI training data. Our innovative solutions bolster the growth of natural language understanding (NLU) and natural language processing (NLP) capabilities, accelerating the progress of conversational AI significantly. By consistently integrating genuine voice-of-the-customer data, we improve the relevance and efficacy of your models. With HumanFirst Studio, overseeing voice and text data for training and refining NLU models becomes a straightforward task. Say goodbye to costly and inconsistent data ingestion and labeling methods, and embrace a streamlined process that allows for immediate improvements to your AI performance utilizing real data. You can effortlessly import requests from your Search and Help Center, emails, live chats, or voice call logs, ensuring your AI continuously learns to better understand customer needs. This facilitates the identification of intents and their refinement in accuracy. The conventional method of guessing which intents need training and manually crafting training phrases can be tedious, often leading to gaps in coverage and intent accuracy that can impede the overall efficiency of your AI solutions. By adopting HumanFirst, your organization can concentrate on what truly matters: providing outstanding customer experiences powered by intelligent AI. In doing so, you not only enhance your operational efficiency but also ensure that your AI evolves in tandem with customer expectations.

What is Azure AI Content Understanding?

Azure AI Content Understanding enables organizations to transform unstructured multimodal data into meaningful insights. This innovative solution facilitates the extraction of crucial information from a variety of input forms, encompassing text, audio, images, and video content. By leveraging sophisticated AI methodologies such as scheme extraction and grounding, businesses can obtain high-quality and accurate data for their subsequent applications. The integration of multiple data types into a unified workflow not only streamlines operations but also contributes to cost savings and a quicker realization of benefits. For example, businesses and customer service agents can extract essential insights from call recordings, allowing them to track critical performance metrics, enhance product experiences, and respond to customer queries with increased efficiency and speed. Furthermore, by processing an extensive range of modalities—such as documents, images, audio, and video—Azure AI offers a collection of models that enable the conversion of raw input into structured data that can be easily analyzed and applied in various applications. This powerful capability significantly improves decision-making processes and fosters innovation across numerous industries, showcasing the potential of AI in today's data-driven landscape.

Media

Media

Integrations Supported

Azure AI Content Safety
Azure AI Services
Microsoft Azure
Microsoft Foundry
Microsoft Intelligent Data Platform

Integrations Supported

Azure AI Content Safety
Azure AI Services
Microsoft Azure
Microsoft Foundry
Microsoft Intelligent Data Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HumanFirst.ai

Date Founded

2017

Company Location

Canada

Company Website

www.humanfirst.ai/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/products/ai-services/ai-content-understanding

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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