Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Hydra Billing?
We actively participate in open source projects through our primary offerings in order management and automating business processes. Each element of our OSS/BSS framework is crafted to be modular, allowing our clients to avoid vendor lock-in scenarios. More than half of Hydra Billing comes with accessible source code, and we emphasize the use of open-source technologies whenever possible. Our API is designed to be comprehensive and well-documented, ensuring smooth integration, while the architecture of Hydra's database remains transparent and clearly defined. Since our establishment in 2007, we have refined our skills in automating business processes specifically for ISPs and digital service providers, catering to clientele that ranges from a few thousand to several million subscribers. By drawing insights and best practices from our varied international client base, we enhance our products and willingly share these improvements with our users. Leveraging our services not only boosts operational efficiency and reduces costs but also enhances customer service quality. Remarkably, over 170 telecommunications companies and service providers across 24 countries have successfully implemented Hydra Products, demonstrating our enduring dedication to excellence in the sector. This widespread global presence highlights the confidence our solutions have inspired in the marketplace, solidifying our position as a trusted partner for businesses aiming to succeed in an increasingly digital world. Moreover, our commitment to innovation ensures that we stay ahead of industry trends, continuously evolving to meet the demands of our clients.
What is CRM-gx?
You may have come across accounts of failed CRM implementations and the difficulties they present during execution. Reports from organizations like Gartner Group and Meta Group indicate that failure rates for CRM deployments can reach between 55-70%. Given such statistics, many businesses might wonder, "Is there a CRM solution that genuinely delivers results?" "Are there any CRM products that meet their commitments?" and "Can we realistically expect to implement a CRM solution successfully after making an investment?" The main challenge companies face is distinguishing between reality and the often inflated claims made in marketing materials. CRM vendors frequently describe their products as user-friendly, intuitive, and flexible. Yet, if all CRM solutions were truly as accessible and supportive as they claim, why do close to 70% of implementations fall short? The answer is quite simple and lies in obtaining insights from the users themselves. While developing CRM-gx, HydraNet engaged in extensive discussions with numerous users, ultimately creating a CRM system that resonates with sales professionals. This user-driven feedback played a crucial role in designing a solution that effectively meets real-world requirements and preferences, highlighting the importance of listening to the end-users in the development process. This approach ensures that the final product not only meets expectations but also enhances the overall user experience.
Integrations Supported
Hydra OMS
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Latera
Company Website
hydra-billing.com
Company Facts
Organization Name
HydraNet
Company Website
www.hydranet.com
Categories and Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
Categories and Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Sales Force Automation
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management