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What is Hydra Billing?

We actively participate in open source projects through our primary offerings in order management and automating business processes. Each element of our OSS/BSS framework is crafted to be modular, allowing our clients to avoid vendor lock-in scenarios. More than half of Hydra Billing comes with accessible source code, and we emphasize the use of open-source technologies whenever possible. Our API is designed to be comprehensive and well-documented, ensuring smooth integration, while the architecture of Hydra's database remains transparent and clearly defined. Since our establishment in 2007, we have refined our skills in automating business processes specifically for ISPs and digital service providers, catering to clientele that ranges from a few thousand to several million subscribers. By drawing insights and best practices from our varied international client base, we enhance our products and willingly share these improvements with our users. Leveraging our services not only boosts operational efficiency and reduces costs but also enhances customer service quality. Remarkably, over 170 telecommunications companies and service providers across 24 countries have successfully implemented Hydra Products, demonstrating our enduring dedication to excellence in the sector. This widespread global presence highlights the confidence our solutions have inspired in the marketplace, solidifying our position as a trusted partner for businesses aiming to succeed in an increasingly digital world. Moreover, our commitment to innovation ensures that we stay ahead of industry trends, continuously evolving to meet the demands of our clients.

What is CommVergence?

Billing can often be complex, requiring careful attention to detail and a dedication to outstanding service. iCommVergence presents a holistic solution that empowers you to handle billing for modern telecommunications services while preparing you for future challenges. The automated system optimizes the billing workflow, enabling you to issue invoices promptly and with improved efficiency, generally demanding fewer resources and less time compared to your existing methods. By adopting this integrated, state-of-the-art OSS/BSS platform, you can streamline a variety of operations: manage all billing functionalities through a single interface, leverage table-driven capabilities for greater customization, enhance customer service interactions, support a cohesive multi-service architecture, create a flexible rules-based engine, and oversee an array of functions including billing, customer support, rating, issue management, payment, and point-of-sale tasks. Additionally, this platform allows for seamless integration of web technologies with third-party applications, provides options for customizable bundling and discounting, and improves overall workflow efficiencies across your organization. Ultimately, this strategy not only simplifies your billing process but also equips your business to excel in the rapidly changing telecommunications industry, ensuring you remain competitive and responsive to market needs.

Media

Media

Integrations Supported

Avalara
Calix Cloud
Hydra OMS
Paymentus

Integrations Supported

Avalara
Calix Cloud
Hydra OMS
Paymentus

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Latera

Company Website

hydra-billing.com

Company Facts

Organization Name

CommSoft

Date Founded

1985

Company Location

United States

Company Website

www.commsoft.net/client-service

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

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