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What is Hyperport?

The Hyperport offers a comprehensive solution for secure user access by integrating Zero-Trust Network Access (ZTNA), Privileged Access Management (PAM), and Secure Remote Access (SRA) into a cohesive and flexible framework, enabling swift connectivity for internal staff, remote employees, vendors, and outside collaborators without compromising security. This system adheres to the least privilege principle throughout the organization's infrastructure, which includes a variety of environments such as Windows applications, web services, and industrial control systems, by utilizing just-in-time access, multi-factor authentication across all security levels, real-time surveillance, session documentation, and dynamic management of user entitlements. Tailored to support hybrid, cloud, and on-premises implementations across multiple locations, it allows centralized control over IT, operational technology (OT), industrial control systems (ICS), and cyber-physical systems (CPS), while also offering web-based access portals (including Web, RDP, SSH, VNC), secure file transfers, tamper-proof audit logs, micro-segmentation capabilities, and rigorous policy enforcement to reduce the attack surface. Furthermore, the platform's extensive capabilities empower organizations to effectively oversee user access and uphold compliance with security regulations, significantly bolstering their overall cybersecurity stance. As a result, businesses can confidently navigate the evolving landscape of cyber threats while ensuring that every access point is secured and managed appropriately.

What is Globitel Retail Quality Management (RQM)?

RQM is a sophisticated platform engineered for capturing both video and audio, featuring desktop screen recording functionality to monitor the exchanges between customers and service representatives, all accessible through a web-based interface that supports transaction assessment and management. One of the most impressive features of Globitel’s solutions is their customizability, which allows businesses to adapt the system by incorporating new functionalities as their needs change, an essential factor for keeping pace with shifting business models. This level of adaptability can play a pivotal role in determining the success or failure of new service initiatives. Designed with an open architecture and a modular structure, RQM ensures improved scalability, making it easy to expand recording capabilities simply by adding relevant software and hardware elements. In addition, RQM’s distributed architecture in a multi-location environment enables the straightforward integration of new sites, promoting seamless operations and efficiency across different settings. This extensive flexibility not only enhances customer service interactions but also empowers organizations to stay proactive in their approach to customer engagement. Ultimately, this makes RQM an indispensable tool for companies aiming to refine their customer service strategies effectively.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Hyperport

Date Founded

2024

Company Location

United States

Company Website

hyperport.io

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/retail-quality-management-system/

Categories and Features

Categories and Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

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