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What is IBM Watson Orchestrate?

Watson boosts your team's efficiency with its diverse capabilities and seamless integrations, allowing you to operate at an unprecedented level of effectiveness. By automating mundane tasks and streamlining complex procedures, Watson helps you reclaim essential time and resources. This shift in focus allows you to dedicate your efforts to more strategic and impactful projects. Furthermore, Watson fosters effective communication within teams, ensuring alignment and timely completion of projects while meeting quality standards. You can also enhance Watson's functionalities by importing both new and existing automation processes into the system, which optimizes workflows and increases productivity. With its sophisticated natural language processing abilities, Watson can accurately execute a variety of tasks, both simple and complex, in the correct order. There is no requirement for specialized training, as you can instantly begin using prebuilt skills tailored to match your needs. Additionally, Watson integrates effortlessly with numerous applications and tools, including Salesforce, Workday, Outlook, Gmail, and others, facilitating a unified workflow across all vital systems. This integration not only simplifies various processes but also equips your team to collaborate more effectively and boost overall productivity. Ultimately, leveraging Watson can transform how your team operates, leading to more innovative solutions and improved outcomes.

What is BigHand Workflow Management?

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.

Media

Media

Integrations Supported

Box
Gmail
Google Drive
IBM Watson
LinkedIn
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Openlayer
Oracle Fusion Cloud HCM
SAP SuccessFactors
Salesforce
Slack
ThisWay
Workday Extend

Integrations Supported

NetDocuments
iManage

API Availability

Has API

API Availability

Pricing Information

$200 per seat, per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Company Location

United States

Company Website

www.ibm.com/products/watson-orchestrate

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/workflow-management/

Categories and Features

AI Automation

Not specified

Task Automation

Not specified

Workflow Management

Not specified

Categories and Features

Legal

Not specified

Workflow Management

Not specified

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