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What is ICEFLO?

ICEFLO Runbook Management (RBM) is a powerful, ServiceNow®-native platform that transforms how organizations handle operational resilience by digitizing and centralizing runbooks. It replaces cumbersome spreadsheet-based approaches with a modern, intuitive interface that supports detailed event planning, task management, and scheduling. RBM aggregates multiple interconnected runbooks into a unified event overview, providing real-time data and insights critical for navigating complex operations. The platform enables users to raise and manage issues directly within the workflow, with immediate impact on forecasts and prioritization. Seamlessly integrated with ServiceNow®’s broader ecosystem, RBM links runbooks to change requests, services, incidents, and risks for comprehensive visibility and control. This solution empowers organizations to deliver more change, reduce downtime, and maintain regulatory compliance with confidence.

What is Airplane?

Empower your customer service teams to handle account deletions, modify email addresses, manage refunds, and more, while also enabling your customer success team to create accounts for new clients. It is crucial to disseminate knowledge about executing the scripts you've developed, ensuring that this essential information is not confined to just one person. A robust approval system should be in place, requiring managerial or administrative consent for significant actions before they proceed. By simplifying the generation of daily reports and streamlining recurring tasks, you can eliminate the complexities of managing cron jobs or Airflow. Additionally, facilitate the initiation of data backfills and other long-running operations while being alerted upon their successful completion. Go beyond basic security practices by enforcing comprehensive audit logs that provide a detailed account of who performed each action, thus keeping you informed and minimizing ambiguity. Allow access to colleagues as necessary and implement signoff protocols for actions involving sensitive information. Moreover, integrate notifications, approval requests, and the execution of operational scripts seamlessly within Slack to maintain both security and efficiency in your workflow. By adopting these strategies, you not only improve accountability but also cultivate a more cooperative and productive work environment, ultimately leading to enhanced team performance and client satisfaction.

Media

Media

Integrations Supported

Mailgun
MongoDB
MySQL
PostgreSQL
SendGrid
ServiceNow

Integrations Supported

Mailgun
MongoDB
MySQL
PostgreSQL
SendGrid
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Agenor Technology

Date Founded

2019

Company Location

United Kingdom

Company Website

www.iceflo.com

Company Facts

Organization Name

Airplane

Date Founded

2021

Company Location

United States

Company Website

www.airplane.dev/

Categories and Features

Categories and Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

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