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What is ICEFLO?

ICEFLO Runbook Management (RBM) is a powerful, ServiceNow®-native platform that transforms how organizations handle operational resilience by digitizing and centralizing runbooks. It replaces cumbersome spreadsheet-based approaches with a modern, intuitive interface that supports detailed event planning, task management, and scheduling. RBM aggregates multiple interconnected runbooks into a unified event overview, providing real-time data and insights critical for navigating complex operations. The platform enables users to raise and manage issues directly within the workflow, with immediate impact on forecasts and prioritization. Seamlessly integrated with ServiceNow®’s broader ecosystem, RBM links runbooks to change requests, services, incidents, and risks for comprehensive visibility and control. This solution empowers organizations to deliver more change, reduce downtime, and maintain regulatory compliance with confidence.

What is Axcient DRaaS?

Axcient Fusion enables managed service providers to enhance and consolidate their infrastructure and workloads through a cohesive cloud platform. This innovative solution not only lowers costs but also simplifies management, accelerates recovery processes, and includes automated run-books that boost overall efficiency. Furthermore, it promotes smooth collaboration and optimal resource utilization for MSPs, allowing them to better serve their clients and improve operational workflows. Overall, Axcient Fusion represents a significant advancement in how managed service providers can operate effectively in today’s digital landscape.

Media

Media

Integrations Supported

ServiceNow

Integrations Supported

Backup Radar
Datto RMM
Datto Workplace
ScalePad Backup Radar

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Agenor Technology

Date Founded

2019

Company Location

United Kingdom

Company Website

www.iceflo.com

Company Facts

Organization Name

Axcient

Date Founded

2006

Company Location

United States

Company Website

axcient.com

Categories and Features

Runbook Automation

Not specified

Categories and Features

Disaster Recovery

Bare-Metal Recovery
Failover Testing

Runbook Automation

Not specified

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