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What is ICEFLO?

ICEFLO Runbook Management (RBM) is a powerful, ServiceNow®-native platform that transforms how organizations handle operational resilience by digitizing and centralizing runbooks. It replaces cumbersome spreadsheet-based approaches with a modern, intuitive interface that supports detailed event planning, task management, and scheduling. RBM aggregates multiple interconnected runbooks into a unified event overview, providing real-time data and insights critical for navigating complex operations. The platform enables users to raise and manage issues directly within the workflow, with immediate impact on forecasts and prioritization. Seamlessly integrated with ServiceNow®’s broader ecosystem, RBM links runbooks to change requests, services, incidents, and risks for comprehensive visibility and control. This solution empowers organizations to deliver more change, reduce downtime, and maintain regulatory compliance with confidence.

What is Cutover?

Cutover leads the way in work orchestration and observability by providing unparalleled visibility into the dynamic workflows of an organization, shedding light on previously obscured elements and enabling teams to respond promptly and confidently. By moving beyond antiquated practices like static spreadsheets and urgent phone calls, Cutover equips teams to carry out their responsibilities with greater efficiency and efficacy, all while alleviating undue pressure. The platform enhances planning, orchestration, and auditing of essential processes—both human and automated—that are vital for major initiatives like technology rollouts, resilience evaluations, operational readiness, and managing significant incidents. It heralds a transformative model where human ingenuity and machine automation seamlessly coexist. Through its all-encompassing platform for strategic planning, orchestration, and real-time insights, Cutover guarantees that every stakeholder has access to the latest information. Ultimately, we promote a synergistic relationship between humans and technology, recognizing that this collaboration is crucial for fostering innovation, achieving success, and nurturing growth in an ever-evolving landscape. This partnership not only boosts productivity but also encourages a culture of ongoing improvement and adaptation within organizations, ensuring they remain competitive and agile.

Media

Media

Integrations Supported

ServiceNow

Integrations Supported

ServiceNow
AWS Lambda
Bitbucket
Chef
Confluence
GitHub
Google Ads
Google Drive
HubSpot Customer Platform
Jira
Mailgun
Mattermost
Microsoft Teams
Optimizely One
Puppet Enterprise
Salesforce
Sauce Labs
Slack
Terraform

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Agenor Technology

Date Founded

2019

Company Location

United Kingdom

Company Website

www.iceflo.com

Company Facts

Organization Name

Cutover

Date Founded

2013

Company Location

United Kingdom

Company Website

www.cutover.com

Categories and Features

Runbook Automation

Not specified

Categories and Features

Cloud Migration

Not specified

Cyber Resilience

Not specified

Disaster Recovery

Bare-Metal Recovery
Failover Testing

Incident Management

Disaster Recovery
IT Incident Management
Task Management

Incident Response

Workflow Automation
Workflow Management

IT Automation

Not specified

Runbook Automation

Not specified

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