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What is ICEFLO?

ICEFLO Runbook Management (RBM) is a powerful, ServiceNow®-native platform that transforms how organizations handle operational resilience by digitizing and centralizing runbooks. It replaces cumbersome spreadsheet-based approaches with a modern, intuitive interface that supports detailed event planning, task management, and scheduling. RBM aggregates multiple interconnected runbooks into a unified event overview, providing real-time data and insights critical for navigating complex operations. The platform enables users to raise and manage issues directly within the workflow, with immediate impact on forecasts and prioritization. Seamlessly integrated with ServiceNow®’s broader ecosystem, RBM links runbooks to change requests, services, incidents, and risks for comprehensive visibility and control. This solution empowers organizations to deliver more change, reduce downtime, and maintain regulatory compliance with confidence.

What is Dock?

Dock is an innovative collaborative AI workspace tailored for you, your team, and the diverse agents you utilize. It provides a cohesive cloud environment where both human users and AI agents can simultaneously access and update information in real-time, eliminating the hassle of scattered chats, files, and disconnected outputs. The platform is organized around structured tables with specific columns, rich-text documents, and treats agents as central entities, each with their own API keys, permissions, and audit trails, thereby removing the necessity for human-delegated tokens. Teams can harness Dock for a wide range of activities, such as planning, researching, making decisions, and executing projects, all within a collective interface that supports contributions from both humans and AI. The versatility of Dock allows for applications in various fields, including engineering, go-to-market strategies, research, operations, individual projects, and agency tasks. Engineering groups can take advantage of Dock to enhance sprint planning, generate specification documents, and respond adeptly to incidents; marketing departments can optimize content calendars, oversee sales pipelines, and elevate customer success strategies; research teams can systematically document interviews, extract key themes, and analyze competitive intelligence; and operations teams can manage runbooks, streamline recruitment processes, ensure compliance, and coordinate onboarding initiatives. By creating this integrated environment, Dock not only boosts productivity but also drives innovation across all areas of team operations, ultimately leading to more effective collaboration. In conclusion, Dock is a transformative tool that redefines how teams work together in an increasingly digital landscape.

Media

Media

Integrations Supported

Anthropic
AnythingLLM
Cline
Cody
Continue
CrewAI
Flowise
Gemini CLI
LlamaIndex
Lovable
Mastra AI
Open WebUI
OpenAI
OpenAI Agents SDK
Python
ServiceNow
TypeScript
Zapier
Zed
v0

Integrations Supported

Anthropic
AnythingLLM
Cline
Cody
Continue
CrewAI
Flowise
Gemini CLI
LlamaIndex
Lovable
Mastra AI
Open WebUI
OpenAI
OpenAI Agents SDK
Python
ServiceNow
TypeScript
Zapier
Zed
v0

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Agenor Technology

Date Founded

2019

Company Location

United Kingdom

Company Website

www.iceflo.com

Company Facts

Organization Name

Dock

Date Founded

2026

Company Location

United States

Company Website

trydock.ai/

Categories and Features

Categories and Features

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