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What is ICEFLO?

ICEFLO Runbook Management (RBM) is a powerful, ServiceNow®-native platform that transforms how organizations handle operational resilience by digitizing and centralizing runbooks. It replaces cumbersome spreadsheet-based approaches with a modern, intuitive interface that supports detailed event planning, task management, and scheduling. RBM aggregates multiple interconnected runbooks into a unified event overview, providing real-time data and insights critical for navigating complex operations. The platform enables users to raise and manage issues directly within the workflow, with immediate impact on forecasts and prioritization. Seamlessly integrated with ServiceNow®’s broader ecosystem, RBM links runbooks to change requests, services, incidents, and risks for comprehensive visibility and control. This solution empowers organizations to deliver more change, reduce downtime, and maintain regulatory compliance with confidence.

What is Doctor Droid?

Doctor Droid is a groundbreaking platform powered by AI, designed to revolutionize the way engineering teams monitor and address technical issues. It simplifies complex investigations by following established protocols, analyzing data from multiple integrations, identifying root causes, and utilizing standardized runbooks for automated recovery processes. By continuously monitoring alerts, the platform provides teams with essential insights and data, significantly reducing on-call time by up to 80% and allowing engineers to respond swiftly to incidents. Moreover, it improves the onboarding process for new engineers by automating document searches, introducing them to new tools, and helping them comprehend data, which empowers them to take on primary on-call duties from their very first day. In addition, Doctor Droid can perform ad-hoc investigations, such as examining Kubernetes clusters or evaluating recent deployments, while also adjusting to develop new strategies based on user feedback and existing documentation. The platform integrates seamlessly with over 40 different tools across the technology stack, which greatly enhances both its functionality and adaptability. Ultimately, this innovative solution enables engineering teams to work more efficiently and effectively in an ever-changing technological landscape, fostering a culture of proactive problem-solving and continuous improvement.

Media

Media

Integrations Supported

ServiceNow

Integrations Supported

Amazon Data Firehose
Amazon DynamoDB
Amazon EC2
Amazon ElastiCache
Amazon S3
Amazon Web Services (AWS)
Azure Cloud Services
CircleCI
Datadog
GitLab
Harness
Jenkins
Microsoft Teams
Mimir Classroom
MySQL
New Relic
Opsgenie
PagerDuty
Prometheus

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

$99 per month

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Agenor Technology

Date Founded

2019

Company Location

United Kingdom

Company Website

www.iceflo.com

Company Facts

Organization Name

Doctor Droid

Company Location

United States

Company Website

drdroid.io

Categories and Features

Runbook Automation

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

Container Management

Not specified

Runbook Automation

Not specified

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