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What is ICEFLO?

ICEFLO Runbook Management (RBM) is a powerful, ServiceNow®-native platform that transforms how organizations handle operational resilience by digitizing and centralizing runbooks. It replaces cumbersome spreadsheet-based approaches with a modern, intuitive interface that supports detailed event planning, task management, and scheduling. RBM aggregates multiple interconnected runbooks into a unified event overview, providing real-time data and insights critical for navigating complex operations. The platform enables users to raise and manage issues directly within the workflow, with immediate impact on forecasts and prioritization. Seamlessly integrated with ServiceNow®’s broader ecosystem, RBM links runbooks to change requests, services, incidents, and risks for comprehensive visibility and control. This solution empowers organizations to deliver more change, reduce downtime, and maintain regulatory compliance with confidence.

What is HCL iAutomate?

HCL iAutomate is a part of the HCLSoftware AI & Intelligent Operations suite, specifically within the Infrastructure Automation and Orchestration sector. This intelligent runbook automation solution merges artificial intelligence with automation to streamline and enhance the lifecycle of enterprise IT operations. By utilizing technologies such as machine learning and natural language processing, it effectively identifies problems, suggests solutions, and triggers automated fixes, enabling a seamless zero-touch automation experience. Moreover, it facilitates comprehensive incident resolution and task automation throughout the entire infrastructure and application landscape, leveraging an extensive library of over 3400 configurable and reusable runbooks. This innovation not only enhances operational efficiency but also significantly reduces the manual effort required for IT management tasks.

Media

Media

No images available

Integrations Supported

ServiceNow

Integrations Supported

ServiceNow
Cherwell Software
HCL BigFix
HCL BigFix Service Management
Jira
Microsoft System Center
Zenoss

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Agenor Technology

Date Founded

2019

Company Location

United Kingdom

Company Website

www.iceflo.com

Company Facts

Organization Name

HCLSoftware

Company Website

www.hcl-software.com

Categories and Features

Runbook Automation

Not specified

Categories and Features

IT Management

Not specified

Runbook Automation

Not specified

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