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What is ICEFLO?

ICEFLO Runbook Management (RBM) is a powerful, ServiceNow®-native platform that transforms how organizations handle operational resilience by digitizing and centralizing runbooks. It replaces cumbersome spreadsheet-based approaches with a modern, intuitive interface that supports detailed event planning, task management, and scheduling. RBM aggregates multiple interconnected runbooks into a unified event overview, providing real-time data and insights critical for navigating complex operations. The platform enables users to raise and manage issues directly within the workflow, with immediate impact on forecasts and prioritization. Seamlessly integrated with ServiceNow®’s broader ecosystem, RBM links runbooks to change requests, services, incidents, and risks for comprehensive visibility and control. This solution empowers organizations to deliver more change, reduce downtime, and maintain regulatory compliance with confidence.

What is Hyground?

Hyground acts as an AI-powered co-pilot tailored for DevOps and Site Reliability Engineering (SRE), providing a holistic operational intelligence platform that embeds itself within the customer’s Kubernetes environment while ensuring that no data is transmitted off-site. This advanced tool connects with more than 21 enterprise systems to evaluate incidents using diverse sources like logs, metrics, traces, and Kubernetes events. Engineers can ask questions in simple language and obtain insights that are customized to their unique datasets, which eliminates the necessity of learning complex query languages. The AutoRCA feature converts alert webhooks into independent root-cause analyses, sending notifications directly to platforms such as Slack or Teams. The investigation begins as soon as an alert is triggered, rather than waiting for an engineer's intervention, enabling clients to achieve reductions in mean time to resolution (MTTR) by as much as 85%. Utilizing Google’s Agent Development Kit, Hyground adopts a multi-agent framework that adapts by continuously learning from the customer’s infrastructure as it evolves. Each incident resolved contributes to the expanding knowledge base, ensuring that operational runbooks stay current and pertinent for upcoming challenges. Consequently, by promoting real-time insights and ongoing learning, Hyground significantly enhances the efficiency and effectiveness of teams in their operations. With this innovative approach, organizations can focus more on strategic initiatives rather than being bogged down by reactive troubleshooting.

Media

Media

No images available

Integrations Supported

ServiceNow

Integrations Supported

ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Agenor Technology

Date Founded

2019

Company Location

United Kingdom

Company Website

www.iceflo.com

Company Facts

Organization Name

Hyground

Date Founded

2025

Company Location

Germany

Company Website

hyground.ai

Categories and Features

Categories and Features

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