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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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IntelexIntelex provides an integrated software solution designed to manage Environmental, Health, Safety, and Quality (EHSQ) initiatives effectively. Its versatile platform is engineered to gather, control, and analyze EHS and Quality data in a comprehensive manner. This solution is accessible on any device, aligning perfectly with the demands of your workplace. Utilizing Intelex allows your organization to: Enhance the results of your EHSQ program by overseeing workflows for improved performance and control. Identify trends and behaviors through effective goal-setting to enrich insights and enhance decision-making within your EHSQ framework. Reduce incidents and minimize administrative burdens by adeptly supervising, managing, refining, and deriving insights from your safety data with our user-friendly safety software. Streamline the management and reporting of air, water, and waste emissions while overseeing environmental outputs to achieve sustainability goals. Encourage continuous quality improvements by effortlessly recording and tracking all instances of nonconformity within a centralized, web-based system, allowing for trend analysis across multiple departments or locations. Intelex also aids in navigating compliance with global standards and regulations like OSHA, WCB, ISO 45001, EPA, and ISO, fostering a culture of safety and accountability within your organization. By leveraging these tools, companies can not only comply with regulations but also drive long-term growth and sustainability.
What is ISMS.online?
What is Carbide?
Integrations Supported
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
Alliantist
Date Founded
2005
Company Location
United Kingdom
Company Website
www.isms.online
Company Facts
Organization Name
Carbide
Date Founded
2016
Company Location
Canada
Company Website
carbidesecure.com
Categories and Features
Compliance
Risk Management
Supply Chain Management
Categories and Features
Cloud Compliance
Carbide streamlines cloud compliance by integrating seamlessly with your cloud infrastructure and software as a service (SaaS) applications, providing ongoing surveillance of security status, gathering necessary evidence, and implementing controls. Regardless of whether you're utilizing AWS, Azure, GCP, or other platforms, our system guarantees that your configurations align with the requirements set by standards such as SOC 2, ISO 27001, and HIPAA. Our features include tailored cloud policies, automated notifications, and step-by-step guidance for remediation, enabling teams to swiftly address compliance issues. With integrated training and expert assistance, Carbide enhances audit preparedness while fostering innovation.
Cloud Monitoring
Carbide offers ongoing cloud surveillance for both infrastructure and SaaS platforms, facilitating instant visibility into configurations, user permissions, and control implementations. With over 100 integrations, we streamline the automated gathering of evidence necessary for compliance with security standards such as SOC 2, HIPAA, and ISO 27001. The platform identifies misconfigurations and vulnerabilities, providing automated workflows to assist in remediation efforts. Backed by professional oversight and inherent policy alignment, Carbide guarantees that your cloud ecosystem stays secure, compliant, and manageable as your organization grows.
Cloud Security
Carbide provides comprehensive oversight and management of your cloud infrastructure with ongoing security surveillance, notifications, and evidence gathering. Our platform integrates seamlessly with AWS, Azure, GCP, and various SaaS applications to identify misconfigurations, monitor access control settings, and verify technical safeguards. By combining cloud security and compliance operations, Carbide empowers you to implement best practices and ensure adherence to frameworks such as SOC 2, ISO 27001, and NIST. Our integrated workflows enable teams to swiftly address challenges and maintain security as they grow.
Compliance
Carbide equips businesses with the tools needed to navigate intricate compliance obligations by leveraging automation, real-time monitoring, and professional support. Our versatile hybrid SaaS solution caters to standards such as SOC 2, ISO 27001, GDPR, and HIPAA, enabling teams to simplify their audit processes and ensure sustained compliance. Carbide streamlines evidence gathering through over 100 integrations, incorporates ready-made policies, and aligns controls across different frameworks to minimize redundant tasks. With integrated workflows and access to Carbide Academy, your team remains updated and compliant as your operational landscape changes.
Data Governance
Carbide equips organizations with the capabilities to establish robust data governance strategies within their cloud infrastructure and internal systems. Our platform facilitates the development of policies, employee education, and enforcement of controls that adhere to privacy regulations such as GDPR, HIPAA, and CCPA. With seamless technical integrations, you can effortlessly monitor access controls, encryption configurations, and data management practices across various platforms. Carbide prioritizes data governance, integrating best practices into your daily operations and compliance strategies, ensuring it remains a fundamental aspect of your business processes.
Data Loss Prevention
Carbide enhances data loss prevention (DLP) initiatives by incorporating access management, encryption surveillance, and continuous monitoring into your cloud security framework. We connect with over 100 cloud platforms to gather and assess information regarding data protection measures, identify configuration errors, and notify users of possible threats. By implementing technical safeguards, enforcing policies, and providing training resources through Carbide Academy, businesses can minimize the chances of data breaches and showcase strong data management protocols to both auditors and clients.
GDPR Compliance
Carbide offers a comprehensive solution for organizations aiming to comply with GDPR regulations, featuring a platform specifically designed for privacy, security, and accountability. It assists with critical elements such as Article 30 documentation, staff training, and vendor risk evaluations, navigating you through the necessary operational and technical measures. With ready-made policies, cross-framework mapping, and automated evidence gathering, Carbide streamlines the compliance process while ensuring thorough protection. Our team of experts guarantees that you remain up-to-date with the latest EU regulations, all while providing ongoing insight into your data management practices.
GRC
HIPAA Compliance
Carbide streamlines the process of achieving HIPAA compliance for healthcare professionals and their business partners by integrating administrative, physical, and technical protections within one user-friendly platform. Our solution assists you in conducting risk assessments, documenting policies, and training employees, all while automating the gathering of necessary compliance evidence. Through Carbide Academy, we provide education on the management of PHI, and our integrations offer visibility into access logs and cloud setups. With expert assistance, we guarantee that your HIPAA program is not only efficient and ready for audits but also designed to grow alongside your organization.
Information Security Management System (ISMS)
Carbide empowers businesses to establish and sustain a comprehensive Information Security Management System (ISMS) that adheres to ISO 27001 and various international standards. Our innovative platform offers structured workflows for conducting risk assessments, enforcing policies, implementing controls, and gathering necessary evidence. With more than 100 technical integrations and continuous cloud surveillance, Carbide guarantees that your ISMS is both adaptable and prepared for audits. Additionally, the integrated training provided through Carbide Academy fosters security awareness across the organization, while our professional services customize your ISMS to adapt to changing business requirements and compliance standards.
IT Management
Carbide streamlines security management for IT professionals who need to integrate operations, compliance, and risk effectively. Our platform consolidates the gathering of evidence, documentation of policies, and execution of controls, enabling your team to handle audits and security responsibilities without straining their resources. Instantaneous dashboards provide insights across various cloud services, and automated notifications and processes ensure that no detail is overlooked. By utilizing Carbide, IT teams are empowered with enhanced oversight and transparency, showcasing a robust security framework.
IT Security
Carbide enhances your IT security framework by providing a comprehensive, proactive platform designed to pinpoint vulnerabilities, uphold secure practices, and comply with industry regulations. With features like cloud infrastructure surveillance, automated technical assessments, and embedded policy enforcement, Carbide enables you to grow securely while satisfying the demands of partners and clients who prioritize security. Additionally, our expert services bolster your internal resources, and Carbide Academy ensures your team remains well-informed about emerging threats and best security practices.
PCI Compliance
Carbide streamlines the process of achieving PCI compliance for merchants and service providers by automating essential security functions, minimizing manual effort, and instilling confidence in audit preparations. Our platform facilitates secure configuration assessments, policy creation, and automatic evidence gathering for fundamental PCI DSS standards. With instant notifications and ongoing monitoring, Carbide guarantees the security and compliance of your cardholder data environment. Additionally, our team of experts and comprehensive educational materials offer valuable support throughout the entire compliance journey.
Penetration Testing
Carbide enhances your testing initiatives by assisting in the documentation of discoveries, monitoring remediation progress, and validating the effectiveness of controls. After an engagement, Carbide allows teams to connect identified vulnerabilities to audit controls, designate remediation responsibilities, and keep a record of how issues were resolved. With its integrations and dashboards, you can keep an eye on your cloud infrastructure for persistent security weaknesses, while employing Carbide's workflows to ensure that the results of testing lead to sustained security enhancements.
Security Compliance
Carbide streamlines your security compliance processes by offering a consolidated platform for handling policies, controls, monitoring, and audit readiness. Whether your organization aims for SOC 2, ISO 27001, HIPAA, or NIST compliance, Carbide facilitates automated evidence gathering, professional advice, and framework comparisons to ease your compliance journey. Our platform ensures your environment is perpetually prepared for audits through seamless cloud integration and notifications, while Carbide Academy empowers your team with the knowledge to sustain compliance in the long term.
Vulnerability Management
Carbide empowers your team to take a proactive approach to vulnerability management by combining ongoing cloud surveillance, evidence gathering, and risk evaluations into a unified platform. Our solution facilitates the identification, documentation, and tracking of vulnerabilities in accordance with your selected compliance standards. With our expert insights and automated workflows, organizations can effectively prioritize remediation efforts, stay prepared for audits, and enhance their response to new threats. Carbide transforms vulnerability management into a practical process that aligns seamlessly with your comprehensive security objectives.