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What is IVR Technology Group?

Offer your clients secure automated payment solutions through phone and text messaging. Our platform integrates effortlessly with your current gateway and customer data. Boost customer engagement with proactive automated outreach campaigns that utilize voice, text, and email notifications. Gain immediate insights into customer satisfaction and feedback through automated phone surveys conducted both inbound and outbound. Fulfill your clients' needs for self-service automation while we handle the intricate tasks, allowing you to enjoy the positive responses from your customers. Our Compass Automation Platform acts as a complete Managed Communications Platform as a Service (CPaaS), providing a safe environment for voice and text services. It includes four customizable applications designed to suit your specific needs. As a fully managed service, we take care of all aspects of application management, carrier coordination, and security, allowing your IT team to focus exclusively on achieving your business goals. This strategy not only optimizes your operations but also significantly enhances the overall customer experience, leading to stronger client relationships. With our service, you can ensure that your communications are efficient and effective, further establishing trust with your clientele.

What is EasyGoIVR?

Enhance your communication capabilities with EasyGoIVR, an innovative cloud-based IVR solution that streamlines call management, boosts operational productivity, and improves customer satisfaction rates. This system includes features such as automatic call distribution, real-time monitoring, and personalized greetings, effectively revolutionizing your call center's performance. Effortlessly direct calls to the appropriate departments for prompt solutions, thereby maintaining high levels of customer contentment. Gain insights into comprehensive customer profiles, which consist of their contact information, interaction history, purchase details, and preferences, all conveniently housed in one location. You can also handle detailed quotes that cover pricing, services offered, terms and conditions, alongside any required attachments seamlessly. In addition, you can monitor the status of various documents, from medical certificates to visas and banking paperwork, all within the platform. Moreover, EasyGoIVR seamlessly integrates with robust communication tools like WhatsApp, bulk SMS, and email, enabling effective engagement with your clients. With these diverse functionalities, your business is poised to not only improve customer interactions but also optimize its overall operations significantly, ensuring a competitive edge in the market.

Media

Media

Integrations Supported

Collexo
Empirix
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kapture CX
LeadSquared
Microsoft Dynamics 365
PayTrace
Pipedrive
Salesforce
Sugar Sell
Vtiger CRM
Wazuh
WhatsApp
Zendesk
Zoho CRM

Integrations Supported

Collexo
Empirix
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kapture CX
LeadSquared
Microsoft Dynamics 365
PayTrace
Pipedrive
Salesforce
Sugar Sell
Vtiger CRM
Wazuh
WhatsApp
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IVR Technology Group

Date Founded

2003

Company Location

United States

Company Website

www.ivrtechgroup.com

Company Facts

Organization Name

SAN Softwares

Date Founded

1999

Company Location

India

Company Website

sansoftwares.com/products/easygoivr-hosted-ivr-software/

Categories and Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Categories and Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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