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What is Ilantus Compact Identity?

For the first time, a comprehensive IAM solution has emerged that is not only extensive but also user-friendly for individuals without an IT background. This robust offering integrates both Access Management and Identity Governance and Administration seamlessly. An innovative online digital guidance system is provided to help users through the implementation process at their own pace, step by step. Unlike other providers, Ilantus goes a step further by offering customized implementation support at no extra charge. The solution boasts efficient single sign-on (SSO) capabilities, guaranteeing that every application is accounted for, including those that are on-premises or thick-client. Whether your requirements involve web applications, federated or non-federated systems, thick-client configurations, legacy systems, or bespoke solutions, all will be accommodated within your SSO framework. In addition, mobile applications and IoT devices are also supported, ensuring no aspect is left unaddressed. If you have a proprietary application, our interactive digital help guide will simplify the integration process for you. Moreover, for those needing extra assistance, Ilantus offers a dedicated helpline that is available 24/7 from Monday to Friday, ready to tackle any integration challenges you may encounter. This unwavering commitment to support empowers users to confidently navigate their IAM journey, eliminating any feelings of overwhelm. With this solution, organizations can enhance their security posture while ensuring a smooth user experience.

What is Helpline Software?

Helpline Software offers a flexible and tailored solution catered to organizations managing essential inbound communication channels, such as crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. This all-in-one platform seamlessly integrates multiple functionalities, including scheduling, inbound call management, callbacks, web chat, text messaging, intake forms, reporting, escalation protocols, and staff protection, all consolidated into a single system. With Helpline Software, teams can adeptly handle rotating coverage, route calls according to real-time schedules, automate responder transitions, document every interaction, facilitate safe follow-ups, and examine audit trails for any missed or escalated calls. Employing this software allows organizations to significantly reduce missed connections, adapt coverage as schedules change, protect responder anonymity, enhance support for volunteers and staff alike, and furnish leadership with vital insights into their communication operations. Additionally, it improves the overall productivity and efficacy of critical workflows, ensuring that assistance is always readily available when needed. As a result, Helpline Software not only streamlines operations but also creates a more responsive and supportive environment for individuals seeking help.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ilantus Technologies

Date Founded

2000

Company Location

India

Company Website

www.ilantus.com

Company Facts

Organization Name

Helpline Software

Date Founded

2019

Company Location

United States

Company Website

helplinesoftware.com

Categories and Features

Identity Management

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

Privileged Access Management

Application Access Control
Behavioral Analytics
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring

Self-Service Password Reset (SSPR)

Access Control
Alerts / Notifications
Application Security
Compliance Management
Credential Management
Employee Directory
Group Passwords
Password Database
Password Management
Reminders
Reporting / Analytics
Single Sign On
Two-Factor Authentication (2FA)

Single Sign On

Biometric
Credential Management
Identity Federation
Multifactor Authentication
Password Management
Policy Management
Social Sign On
User Management

User Provisioning and Governance

Access Governance
Access Verification Workflow
Audits / Reports
Automatic Provisioning / Deprovisioning
Delegated Access Authorization
Identity Synchronization
Lifecycle Management
Multi-Factor Authentication (MFA)
Password Management
Policy Enforcement
Single Sign-On (SSO)
User Self-Service

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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WCEA Reviews & Ratings

WCEA

World Continuing Education Alliance