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What is Illuma?
We provide efficient voice authentication and fraud prevention solutions specifically designed for contact centers serving credit unions and community banks, significantly improving performance in three essential areas. Our flagship product, Illuma, employs state-of-the-art signal processing, artificial intelligence, and machine learning capabilities. The voice authentication system functions unobtrusively in the background, swiftly and effectively verifying the identities of callers as they interact with contact center staff. By utilizing our advanced voice biometrics technology, we enable community financial institutions to combat fraud attempts and prevent unauthorized access to accounts with a technique that is challenging to mimic or deceive. Tailored expressly for community financial institutions, our solution is not only affordable and efficient but also secure, straightforward to implement, and user-friendly. Additionally, this pioneering system allows agents to reduce the time spent on the more tedious aspects of calls, enabling them to focus on assisting customers with their inquiries, issues, and transactions more swiftly. In the end, our solution significantly boosts both customer satisfaction and operational productivity for financial institutions, creating a win-win situation for all parties involved.
What is ACI Fraud Management for Banking?
Revolutionize your strategy for detecting and preventing banking fraud, turning it into a significant competitive edge by adopting an all-encompassing and secure fraud analytics solution across the enterprise. For financial institutions to effectively keep their customers and boost their revenue channels, they must stay ahead of both fraud perpetrators and competitors within the industry. Equip your fraud prevention team with cutting-edge data science and artificial intelligence tools that empower them to implement effective fraud detection measures across diverse digital platforms and payment options while maintaining a seamless payment experience for users. Additionally, leverage transaction risk analysis in tandem with your access control server to facilitate successful exemption requests, while also complying with 3DS regulations applicable to online and card-not-present transactions. Furthermore, adherence to Anti-Money Laundering (AML) regulations and the efficient management of any watch list restrictions is essential for comprehensive risk mitigation. A holistic enterprise fraud prevention strategy is indispensable for protecting your customers across all digital channels and transaction modalities. By taking a proactive stance against account takeover fraud, financial institutions can significantly reduce the risk of financial crimes throughout their entire digital framework, thereby enhancing customer trust and security. Ultimately, a commitment to innovation in fraud analytics not only safeguards assets but also strengthens the institution's reputation in the marketplace.
Integrations Supported
Microsoft Azure
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Illuma
Date Founded
2016
Company Location
United States
Company Website
illuma.cx/
Company Facts
Organization Name
ACI Worldwide
Date Founded
1975
Company Location
United States
Company Website
www.aciworldwide.com/solutions/aci-fraud-management-banking
Categories and Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval
Categories and Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval