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What is Im OnCall?

I'm OnCall is a cost-effective and reliable online help desk solution that allows businesses to assist their clients remotely via the Internet. This platform enables you to provide outstanding live chat support to your customers in mere minutes. It features unique private URLs that can be seamlessly integrated into your website, making it easy to add a Live-Chat button for customer engagement. When clients want to chat with a support agent, they can initiate the conversation without any hassle. Each support representative can oversee up to 10 chat sessions at once, which proves valuable during busy times. Additionally, I'm OnCall allows a temporary connection to a customer's device without needing any prior software installation. This function enables you to quickly and effectively diagnose and resolve technical and IT concerns by remotely accessing their systems. Your support staff can connect from anywhere around the globe, which not only cuts down on travel costs but also saves precious time while delivering prompt assistance to your clients. By utilizing I'm OnCall, you can significantly improve your customer service while also optimizing your support procedures, making it a valuable asset for any business. The platform ultimately empowers teams to offer a more responsive and efficient support experience.

What is DeskIn?

DeskIn serves as a comprehensive remote access platform that guarantees a secure, dependable, and high-performing environment for users engaging in remote desktop activities, catering to individuals, teams, and large enterprises. Regardless of whether you are telecommuting, working on collaborative creative projects, gaming, or providing tech support, DeskIn is designed to offer exceptional performance along with a wide array of features. This software supports multiple operating systems, such as Windows, macOS, Android, iOS, and web browsers, making it suitable for a broad spectrum of users. It boasts impressive image quality, capable of achieving resolutions up to 4K at 60 frames per second and 2K at 144 frames per second, providing an engaging visual experience. Furthermore, with an incredibly low latency of ≤40 milliseconds, facilitated by RTC technology and a network comprising over 200 global nodes, users can anticipate a swift and uninterrupted connection that boosts their efficiency. The impressive adaptability and robust performance of DeskIn affirm its status as an excellent option for anyone seeking dependable remote access solutions, making it a must-try for those who value both quality and reliability.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9.90/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

01 Communique

Company Website

www.01com.com/imoncall-remote-help-desk/

Company Facts

Organization Name

DeskIn

Company Website

deskin.io

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

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