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What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

What is FACT-Finder?

Our software suite includes numerous modules that can be seamlessly customized via an easy-to-use back-end interface. Central to your e-commerce growth is the FACT-Finder Core, which significantly improves site search functionality and offers valuable analytics insights. Each additional module is crafted to enhance the customer journey and increase conversion rates. By utilizing advanced algorithms and Artificial Intelligence, these modules work in harmony, perpetually improving one another's capabilities. Furthermore, FACT-Finder saves precious time by automatically creating relevant product categories for the navigation menu and appropriately arranging newly added items. With just a few clicks in our straightforward back-end, you can modify the category pages to align with your specific business requirements. The Customer Journey module plays a crucial role by tracking user engagement throughout their navigation, providing essential data to all other FACT-Finder tools that leverage Machine Learning. This continuous feedback loop enables the system to evolve, ensuring consistent enhancements in performance and user satisfaction. Ultimately, the combination of these features results in a more efficient and effective e-commerce experience, making it easier for businesses to thrive in a competitive market.

Media

Media

Integrations Supported

Genesys Cloud CX
Magento
NICE Workforce Management (WFM)
NTT Cloud Communications
OXID eShop
PrestaShop
Salesforce
Spryker
TCS BaNCS
Zendesk

Integrations Supported

Genesys Cloud CX
Magento
NICE Workforce Management (WFM)
NTT Cloud Communications
OXID eShop
PrestaShop
Salesforce
Spryker
TCS BaNCS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Company Facts

Organization Name

FACT-Finder

Date Founded

2001

Company Location

Germany

Company Website

www.fact-finder.com

Categories and Features

Categories and Features

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

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