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What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

What is FindTuner?

Maximize the visibility of products, brands, and categories while quickly adapting to the launch of new items and promoting offerings for the seasons. Maintain flexibility in response to emerging trends by utilizing insights from shopper behavior, purchasing patterns, analytics, and advanced machine learning techniques to achieve meaningful outcomes. Present the most relevant results at pivotal moments through targeted promotions, while highlighting important products, enhancing navigation, and delivering an outstanding user experience. B2B merchants gain the ability to create search and navigation interfaces that not only strengthen customer connections but also drive revenue growth and provide a competitive advantage. FindTuner offers a comprehensive suite of tools that empower merchandisers to generate high-quality, relevant search results, personalize the shopping experience, and optimize both revenue and profit margins. Moreover, with its continuously expanding features, FindTuner facilitates the efficient creation and management of merchandising strategies across various storefronts, promoting adaptability and effectiveness in a fast-evolving market. This robust capability enables merchants to anticipate trends and deliver a customized shopping experience that resonates with consumers. In doing so, merchants can cultivate loyalty and drive repeat business, ensuring sustained success in the competitive landscape.

Media

Media

Integrations Supported

Apache Solr
Broadleaf Commerce
Broadleaf VMS
Genesys Cloud CX
IBM WebSphere Application Server
IBM WebSphere Commerce
Lucidworks Fusion
Magento
NICE Workforce Management (WFM)
NTT Cloud Communications
SAP Cloud Platform
SAP Commerce Cloud
SAP Store
Salesforce
Sitecore
TCS BaNCS
Zendesk

Integrations Supported

Apache Solr
Broadleaf Commerce
Broadleaf VMS
Genesys Cloud CX
IBM WebSphere Application Server
IBM WebSphere Commerce
Lucidworks Fusion
Magento
NICE Workforce Management (WFM)
NTT Cloud Communications
SAP Cloud Platform
SAP Commerce Cloud
SAP Store
Salesforce
Sitecore
TCS BaNCS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Company Facts

Organization Name

FindTuner

Date Founded

1995

Company Location

United States

Company Website

www.findtuner.com

Categories and Features

Categories and Features

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