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What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

What is Hawksearch?

Hawksearch delivers exceptional features that allow you to effectively customize the search experience for your audience. Whether your aim is to sell products, find specific content, or oversee various systems, Hawksearch integrates flawlessly with your business objectives. This innovative platform provides the capability to send tailored messages and promotional offers directly to visitors on your website. Moreover, Hawksearch's adaptability enables you to highlight particular content or products that align with your strategic goals. It allows you to achieve impressive results with minimal coding, merging the benefits of SaaS with bespoke development. By standardizing the search terms utilized by website visitors, it successfully connects information from systems like PIM, ERP, and eCommerce. As a platform-independent solution, Hawksearch is underpinned by the powerful Open Source Lucene and .NET technologies. In addition, its advanced machine learning and pattern recognition capabilities further refine the identification of ideal search experiences designed for users, fostering meaningful engagement. Ultimately, Hawksearch not only enhances search capabilities but also significantly improves user interactions across a variety of platforms, leading to a more satisfying experience for all users involved.

Media

Media

Integrations Supported

Adobe Experience Manager
BigCommerce
Genesys Cloud CX
Kontent.ai
Magento
NICE Workforce Management (WFM)
NTT Cloud Communications
ROC Commerce
SAP Commerce Cloud
Salesforce
Sitecore
Sitefinity
TCS BaNCS
WordPress
Xperience by Kentico
Zendesk
iDev CMS

Integrations Supported

Adobe Experience Manager
BigCommerce
Genesys Cloud CX
Kontent.ai
Magento
NICE Workforce Management (WFM)
NTT Cloud Communications
ROC Commerce
SAP Commerce Cloud
Salesforce
Sitecore
Sitefinity
TCS BaNCS
WordPress
Xperience by Kentico
Zendesk
iDev CMS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Company Facts

Organization Name

Hawksearch

Date Founded

2012

Company Location

United States

Company Website

www.hawksearch.com

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