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What is InfoDEN?

Welcome to InfoDEN Pty Ltd, a software company based in Australia that specializes in providing tailored solutions for Hospitality Interfaces and PABX call logging, along with telephone call accounting and billing software. At InfoDEN, we understand that delivering top-notch products is merely the start; we also emphasize outstanding customer service to ensure our clients enjoy a holistic solution that fulfills their needs. Our product lineup features the PABX Call Logger and over 30 unique Hospitality Interfaces, designed to enhance our clients’ operations. For more information regarding our offerings, please contact our Sales Manager. We take great pride in crafting all of our Interfaces internally, which enables us to customize our standard PMS Hospitality Interfaces by adding specific features as required. While there may be a development fee based on the complexity of the customizations requested, we frequently cover these costs to provide added value for our clients. This approach reflects our unwavering commitment to customer satisfaction, as we strive to foster not only a product-oriented relationship but also a true partnership with those we serve. We believe that by working closely with our clients, we can create solutions that truly resonate with their unique challenges and aspirations.

What is CallConfine?

CallConfine provides an innovative approach to recording calls and documenting voice communications, offering a range of options including analog ports (4, 8, 16, 24), digital configurations (single, dual, core), digital extensions (8, 16, 24 ports), and VOIP systems. This advanced solution is extensively utilized across various industries, including financial services, banking, hospitality, call centers, BFSI, public administration, and corporate settings to effectively capture telephone conversations. By implementing CallConfine, organizations can significantly boost their operational accuracy and efficiency with ease. It facilitates thorough monitoring of marketing and customer service divisions, effectively eliminating any communication barriers with clients. Moreover, in situations where disputes occur, having access to recorded conversations can be crucial for conflict resolution, as these recordings provide essential evidence to clarify misunderstandings and uphold customer trust. Consequently, CallConfine is esteemed as a comprehensive compliance tool that guarantees policy adherence, supports performance oversight, and monitors interactions, all while placing a strong emphasis on customer satisfaction, making it indispensable for businesses striving for excellence. In the competitive landscape of modern business, utilizing such technology can greatly enhance a company’s reputation and overall success, proving that staying ahead requires adaptation to innovative solutions.

Media

Media

Integrations Supported

RMS Cloud
Storable Newbook

Integrations Supported

RMS Cloud
Storable Newbook

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

InfoDen

Company Location

Australia

Company Website

www.infoden.com.au

Company Facts

Organization Name

Nexsus Techno Solutions

Date Founded

2004

Company Location

India

Company Website

www.nexsussolutions.com/call-confine.php

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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