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What is InfoDEN?

Welcome to InfoDEN Pty Ltd, a software company based in Australia that specializes in providing tailored solutions for Hospitality Interfaces and PABX call logging, along with telephone call accounting and billing software. At InfoDEN, we understand that delivering top-notch products is merely the start; we also emphasize outstanding customer service to ensure our clients enjoy a holistic solution that fulfills their needs. Our product lineup features the PABX Call Logger and over 30 unique Hospitality Interfaces, designed to enhance our clients’ operations. For more information regarding our offerings, please contact our Sales Manager. We take great pride in crafting all of our Interfaces internally, which enables us to customize our standard PMS Hospitality Interfaces by adding specific features as required. While there may be a development fee based on the complexity of the customizations requested, we frequently cover these costs to provide added value for our clients. This approach reflects our unwavering commitment to customer satisfaction, as we strive to foster not only a product-oriented relationship but also a true partnership with those we serve. We believe that by working closely with our clients, we can create solutions that truly resonate with their unique challenges and aspirations.

What is CallSource?

CallSource - Master Every Lead. As a pioneering business performance platform that leverages advanced technology, CallSource enhances our clients' revenues, profitability, and brand image. Being the first to introduce call tracking, we have established ourselves as a frontrunner in delivering actionable analytics. Our insights empower clients to identify issues, develop strategies, and implement effective solutions. Since 1991, we have recorded and analyzed over one billion phone calls, providing valuable cost-per-lead assessments and sales conversion metrics. Additionally, we offer sales recapture solutions, along with training and coaching services for thousands of businesses across the United States, Canada, and Australia. CallSource is dedicated to elevating the performance and achievements of both our clients and our team members, fostering a culture of growth and success. Our commitment to innovation ensures that we remain at the forefront of industry developments.

Media

Media

Integrations Supported

RMS Cloud
Storable Newbook

Integrations Supported

AgencyAnalytics
Five9
LeadPerfection

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing varies depending on package solutions. Month-to-month.

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

InfoDen

Company Location

Australia

Company Website

www.infoden.com.au

Company Facts

Organization Name

CallSource

Date Founded

1991

Company Location

United States

Company Website

www.callsource.com

Categories and Features

Call Accounting

Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Who Answered Log

Categories and Features

Call Accounting

Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Who Answered Log

Call Recording

Archiving
Distributed Call Recording
Event Triggered Recording

Call Tracking

CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Scoring
Lead Segmentation
Source Tracking

Marketing Analytics

Campaign Management
Channel Attribution
Dashboard
Performance Metrics
ROI Tracking
Website Analytics

Reputation Management

Response Management
Review Monitoring
Sentiment Analysis

Revenue Intelligence

Not specified

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request

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