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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
What is InfoServ?
The InfoServ CRM Platform prioritizes the protection of your data by enforcing rigorous security protocols. It features strong and secure connections that incorporate various methods for authentication and authorization. Our infrastructure adheres to critical standards for the safe management of enterprise information. We provide a comprehensive suite of security features, which includes scalable and redundant online infrastructures, continuous monitoring of production systems, and external penetration testing to assess system integrity. Additionally, our configuration features multiple internet backbone connections, ensuring routing redundancy and peak performance. A continuous network traffic monitoring system is also in place, alongside servers located in redundant facilities that are subject to automatic backups. Our power systems are designed with multiple power feeds, UPS devices, and backup generators to guarantee uninterrupted service. Furthermore, we enhance our security protocols by conducting regular performance reviews and meticulously monitoring system performance metrics to keep them within acceptable thresholds, thereby reinforcing our dedication to protecting your data. To further bolster our efforts, we are committed to adapting our security strategies in response to emerging threats, ensuring that we remain a step ahead in the ever-evolving landscape of data security.
What is HPE Aruba Networking SSE?
The increasing mobility, extensive cloud integration, and the rise in the number of devices have amplified the vulnerability to significant cyber threats. To address these issues effectively, the adoption of Security Service Edge (SSE) within a comprehensive Secure Access Service Edge (SASE) framework is crucial. This strategy facilitates secure access to all types of business resources—be it private, SaaS, or internet—while enabling oversight of user experiences without the complexity of managing numerous interfaces or convoluted policies. With ongoing monitoring implemented, policies can adapt automatically to changes in user identity, geographical location, and device security, making it easier to achieve Zero Trust security for every access instance. This guarantees that users, devices, and applications can connect in a seamless and secure manner from any location. Additionally, the SSE solution smartly routes traffic via the fastest paths across a multi-cloud environment that includes over 500 edges, such as AWS, Azure, Google, and Oracle, leading to lower latency and improved redundancy for IT operations. By collaborating with EdgeConnect SD-WAN, the SSE service is instrumental in transforming secure access and networking through a unified SASE platform, which ultimately boosts overall security and efficiency in digital landscapes. This integrated strategy not only optimizes operations but also strengthens defenses against evolving cyber threats while fostering a more resilient digital infrastructure.
Integrations Supported
AiRISTA
Amazon Web Services (AWS)
GTT Envision
Google Cloud Platform
Microsoft Azure
Oracle Cloud Infrastructure
Setyl
Integrations Supported
AiRISTA
Amazon Web Services (AWS)
GTT Envision
Google Cloud Platform
Microsoft Azure
Oracle Cloud Infrastructure
Setyl
API Availability
Has API
API Availability
Has API
Pricing Information
$12 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
DAN electronic
Date Founded
1991
Company Location
Bulgaria
Company Website
www.infoserv.eu
Company Facts
Organization Name
HPE Aruba Networking
Company Location
United States
Company Website
www.arubanetworks.com/products/sse/
Categories and Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management