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What is Infor Case Management?

Leverage Infor® Case Management to efficiently submit, monitor, and resolve HR-related inquiries through an intuitive self-service software designed for enhanced HR service delivery. Seamlessly integrated with the Infor Global HR system, this solution empowers employees, managers, and HR staff to create and manage cases, addressing most frequent questions directly on the platform. Take advantage of a multi-tiered approach to HR service delivery while utilizing sophisticated HR case management tools. Gain access to personalized, searchable, and organized HR information to improve user experience significantly. Offer tailored support to each employee and collect valuable feedback after case closure to further improve your processes. Additionally, ensure that cases are efficiently routed to the appropriate resources, maximizing resolution effectiveness and support quality. This comprehensive approach not only streamlines HR operations but also fosters a more responsive and employee-focused environment.

What is AdviserPlus empower?

Our innovative cloud-based platform revolutionizes the management of employee relations procedures for HR professionals, line managers, and employees. By utilizing our advanced tools, these users can conveniently access critical resources at the moment they need them, empowering quick decision-making, boosting efficiency, and reducing potential risks while gathering data that leads to meaningful insights. We focus on equipping managers to address personnel-related issues with care, guiding them through personalized pathways that align with their specific employee relations processes. The Process Manager serves as a specialized engine for overseeing employee relations workflows, crafted specifically for HR and line managers, thereby simplifying complex ER processes, increasing operational efficiency, and facilitating smoother execution. As managers navigate the nuances of employee relations, they receive timely notifications to prompt necessary actions, can engage with HR when challenges or risks arise, and maintain a thorough audit trail of all actions and decisions, which builds confidence in the entire operation. This forward-thinking approach not only enhances the experience for all stakeholders but also promotes a culture of transparency and accountability throughout the organization, ultimately leading to better employee satisfaction and retention.

Media

Media

Integrations Supported

VuSpex

Integrations Supported

VuSpex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/solutions/people/hcm/case-management

Company Facts

Organization Name

AdviserPlus

Date Founded

2001

Company Location

United Kingdom

Company Website

adviserplus.com/our-solutions/empower/technology/

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

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