Infor Case Management vs. Civica Complaints Management

Transform Your Support Team with Effortless Automation Are monotonous tasks hindering the performance of your support team? QueryPal empowers support teams to excel by automating ticket responses, which frees up valuable time to tackle complex issues that require human insight. Leveraging AI-driven workflows allows you to reduce response times, enhance productivity, and provide accurate and dependable support. Whether dealing with frequent inquiries or managing a high volume of requests, your team can prioritize what truly counts—ensuring customer satisfaction remains a top priority. Accelerated Solutions: Expedite the resolution process by automating responses to frequently asked questions and common tickets. Reliability & Accuracy: Guarantee that every communication is consistently thorough, thereby reducing the likelihood of errors. Enhanced Efficiency: Enable your team to focus on complicated or urgent issues by streamlining routine tasks through automation. This shift not only improves service quality but also fosters a more engaged and motivated support team.

Simply Voting is an online platform designed to facilitate the management of elections in a secure and efficient manner. Whether you're overseeing a single election annually or multiple events, the intuitive and user-friendly interface enables you to launch elections swiftly. In case you have any inquiries during the process, you can take advantage of complimentary support through email and phone, allowing you to connect with knowledgeable professionals whenever needed. Additionally, Simply Voting stands out as one of the few service providers that guarantees emergency assistance, with staff available around the clock to address urgent support needs. Our dedicated team is always present to assist you throughout the entire election process. For those who prefer a hands-off approach to election management, Simply Voting provides a managed election option as an additional service. This feature ensures that our experienced staff will take care of the entire election process, including setting up the election and voter configurations, orchestrating email communications, monitoring mid-election participation, and delivering comprehensive reports on election outcomes. You can enjoy peace of mind knowing that every aspect of your election is in the capable hands of our team.

NewOrg serves as a comprehensive platform designed for non-profit organizations to consolidate information from various aspects of their operations. This integration enhances their ability to efficiently oversee clients, volunteers, services, donors, donations, and outcomes. Moreover, it facilitates the scheduling of activities, sign-ups, communications, surveys, and fundraising efforts. By utilizing NewOrg, organizations can effectively manage their committees, donors, events, and memberships, ultimately leading to smoother operations and improved organizational effectiveness. Additionally, this platform empowers non-profits to streamline processes, fostering a more engaged community and better achieving their missions.

InterProse ACE is an innovative, cloud-based software solution designed for debt collection agencies that handle consumer and commercial debts across various sectors, including healthcare, education, government, and property management. The platform is also suitable for collection attorneys, original creditors, financial institutions, and various government agencies, catering to a wide range of users. With its highly adaptable design that accommodates various business needs, ACE streamlines account management, facilitates both secured and unsecured payment plans, generates client invoices and reports, tracks legal judgments, and offers robust data analytics and process automation in an efficient and cost-effective manner. Notable features of the software include account bundling, the attachment of documents at the account level, extensive process automation, client access functionalities, trust accounting, credit reporting capabilities, consumer self-service options, and a variety of technology integrations. Customers using ACE benefit from regular monthly updates and upgrades, real-time data and document backups, compliance with third-party security audits (such as SOC2 Type 2, PCI, PENTEST, HIPAA, and StarAlliance), as well as real-time portals for both clients and consumers, which are complemented by open-API connections. Overall, these modern conveniences empower users to concentrate on their core business functions without the distraction of outdated systems.

FAMCare streamlines the case management process and enhances client outcomes significantly. By utilizing automated casework through adaptable workflow tools and organized task lists, it ensures that no important details are overlooked. Furthermore, its robust pivot table reporting not only simplifies data analysis but also transforms it into an engaging task, facilitating straightforward quarterly and annual reports. Additionally, FAMCare offers a variety of modules, including those for workflow management, form creation, billing, and client portals, providing a comprehensive solution for all your case management needs. This versatility allows organizations to tailor the system to their unique requirements for maximum efficiency.

Satori is an innovative Data Security Platform (DSP) designed to facilitate self-service data access and analytics for businesses that rely heavily on data. Users of Satori benefit from a dedicated personal data portal, where they can effortlessly view and access all available datasets, resulting in a significant reduction in the time it takes for data consumers to obtain data from weeks to mere seconds. The platform smartly implements the necessary security and access policies, which helps to minimize the need for manual data engineering tasks. Through a single, centralized console, Satori effectively manages various aspects such as access control, permissions, security measures, and compliance regulations. Additionally, it continuously monitors and classifies sensitive information across all types of data storage—including databases, data lakes, and data warehouses—while dynamically tracking how data is utilized and enforcing applicable security policies. As a result, Satori empowers organizations to scale their data usage throughout the enterprise, all while ensuring adherence to stringent data security and compliance standards, fostering a culture of data-driven decision-making.

Delska operates as a specialized data center and network service provider, delivering customized IT and networking solutions for enterprises. With a total of five data centers in Latvia and Lithuania—one of which is set to open in 2025—and additional points of presence in Germany, the Netherlands, and Sweden, we create a robust regional ecosystem for data centers and networking. Our commitment to sustainability is reflected in our goal to reach net-zero CO2 emissions by 2030, establishing a benchmark for eco-friendly IT infrastructure in the Baltic region. Beyond traditional services like cloud computing, colocation, and data security, we also introduced the myDelska self-service cloud platform, designed for rapid deployment of virtual machines and management of IT resources, with bare metal services expected soon. Our platform boasts several essential features, including unlimited traffic and fixed monthly pricing, API integration, customizable firewall settings, comprehensive backup solutions, real-time network topology visualization, and a latency measurement map, supporting various operating systems such as Alpine Linux, Ubuntu, Debian, Windows OS, and openSUSE. In June 2024, Delska expanded its portfolio by merging with two companies—DEAC European Data Center and Data Logistics Center (DLC)—which continue to function as separate legal entities under the ownership of Quaero European Infrastructure Fund II. This strategic merger enhances our capacity to provide even more innovative services and solutions to our clients.

Streamline intricate operations efficiently for manufacturers and distributors in the enterprise sector. Infor® M3 is a cloud-enabled ERP solution tailored for manufacturing and distribution. It harnesses cutting-edge technology to deliver an outstanding user interface, robust analytics, and a versatile platform that accommodates multiple companies, countries, and sites. CloudSuite™, encompassing Infor M3® and complementary industry solutions, provides leading-edge capabilities across sectors such as chemicals, distribution, equipment, and food and beverage, among others. It supports multisite, multicompany, and multicountry operations in over 25 languages and across more than 50 countries. The system features customizable, role-specific homepages that can be accessed through various devices and browsers, enhancing overall productivity. Users can fully utilize the integrated tools designed to assist within the realms of chemical, distribution, equipment, food, beverage, and industrial manufacturing sectors, ultimately driving operational efficiency. By adopting Infor M3, businesses can significantly improve their workflow and adaptability in a rapidly changing market landscape.

Since its launch in 2022, ShapeNet management software has been adopted by numerous health clubs, country clubs, and wellness centers. The software offers a wide range of services such as texting, mobile applications, scheduling, point of sale systems, door access control, loyalty points management, sales customer relationship management, billing solutions, fitness video content, and the option to transfer credit card fees to members. By utilizing our software, organizations can enhance employee productivity while also boosting member retention rates significantly. Its comprehensive features cater to the diverse needs of fitness and wellness facilities, making it an invaluable tool in the modern health industry.

A premier authority in case management systems has introduced a specialized software designed for skip tracing, named TraceEngine, which enhances the speed, ease, and efficiency of the process. Powered by the advanced PoloniousEngine, it draws on two decades of expertise in delivering top-tier investigation software. With a cloud-based framework that ensures reliable hosting and security, users can set up the system in less than ten minutes. The initial 30 days of usage are complimentary, and ongoing support is available for a monthly fee of $165, with no long-term contracts required, allowing users to cancel whenever they wish. TraceEngine boasts robust functionalities tailored specifically for skip tracing, enabling users to handle a greater volume of cases and increase their business opportunities. The intuitive interface allows for easy assignment of cases to investigators via a straightforward search and select feature, and if any case details are missing from the system, an interactive widget facilitates their quick addition. This software not only streamlines the workflow but also empowers users to maximize their operational effectiveness in the field of skip tracing.