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What is Infor Interaction Advisor?
Infor Interaction Advisor is a real-time decision-making application that identifies the most effective marketing campaign to present at any point of customer interaction. This intuitive tool empowers businesses to refine their customer experience management strategies by delivering messages and offers that align closely with their target audience's preferences. Its self-learning capabilities enable the software to suggest the most suitable campaign for each individual customer, focusing on next best actions, opportunities for cross-selling, and strategies for customer retention. By dynamically profiling customers and conducting swift assessments related to qualifications and governance, the platform ensures that marketing initiatives are not just relevant but also tailored, allowing customers to receive campaigns specifically designed to fulfill their needs. This cutting-edge approach to marketing not only boosts customer engagement but also enhances overall satisfaction. Ultimately, leveraging such advanced technology leads to a more personalized interaction that can drive business growth and foster long-term customer loyalty.
What is Etiya CRM?
For any organization striving for achievement, building exceptional customer relationships is crucial, and the first step in this journey is adopting a clear and effective customer relationship management (CRM) strategy. CRM involves all the techniques, practices, and technologies that organizations employ to manage interactions with both current and potential customers. By utilizing effective CRM strategies, businesses can develop deeper connections with their clientele, which in turn fosters greater loyalty and retention, factors that greatly affect a company's bottom line. Etiya's Customer Relationship Management solution offers a flexible, customer-centric, omni-channel experience that empowers organizations to exceed customer expectations through interactions on diverse platforms and channels. Moreover, Etiya CRM includes a thorough, integrated lead-to-cash process that streamlines customer management. By analyzing social media, companies can uncover communities of interest and identify potential avenues for cross-selling and upselling, thus further enhancing customer relationships. In this rapidly changing market landscape, harnessing these insights is not just beneficial; it can serve as a significant competitive edge for businesses looking to thrive. Consequently, investing in effective CRM solutions is more critical than ever for sustained success.
Integrations Supported
Amazon Web Services (AWS)
Wipro Cloud Studio
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Infor
Date Founded
2002
Company Location
United States
Company Website
www.infor.com/products/customer-experience-suite/interaction-advisor
Company Facts
Organization Name
Etiya
Company Location
Netherlands
Company Website
www.etiya.com/en/products/customer-relationship-management
Categories and Features
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management