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What is Infosys Live Enterprise Suite?

Organizations striving to succeed as digital natives frequently encounter challenges posed by complex IT frameworks. The Infosys Live Enterprise Suite, which is both adaptable and all-encompassing, enables businesses to accelerate their digital transformation processes, empowering them to make strategic choices, build responsive value chains, and deliver meaningful experiences on a broad scale. This cutting-edge suite promotes the establishment of a polycloud environment, ensuring safe, compliant, and uniform navigation across multiple cloud services. By modernizing and optimizing IT functions through the incorporation of open-source technologies and the creation of new capabilities, it strengthens the fundamental operations of the organization, allowing for ongoing adaptation to evolving circumstances. Furthermore, it revolutionizes user experience by emphasizing hyper-personalization and propels transformation with customized solutions tailored to specific industries and business functions. In addition to overseeing the enterprise infrastructure, this suite bolsters operational resilience and secures all organizational activities, thus establishing a solid foundation for transformative progress, addressing the demands of the digital age while paving the way for future innovations. As businesses leverage these advancements, they position themselves strategically for enduring success in a competitive landscape.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

XTEL AI
Triple Point S&OP

Integrations Supported

XTEL AI
Triple Point S&OP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/navigate-your-next/live-enterprise-suite.html

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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