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What is Infosys Wingspan?

In the current, rapidly changing environment, it is essential for businesses to keep their workforce skilled and relevant. To support organizations in navigating this new reality, Infosys Wingspan collaborates with clients to foster continuous employee learning, even in remote work scenarios. While MOOCs have historically been favored for online education, their effectiveness is diminishing as digital transformation necessitates learning platforms that are immersive, proactive, seamless, autonomous, self-evolving, and scalable. Enter Open Education, a vibrant and collaborative experiential framework that surpasses traditional MOOCs and online marketplaces, distinguished by its open content and interconnected ecosystem. Unlike standard platforms that merely provide information, Open Education Platforms focus on facilitating content sharing among educators and learners, fostering a more engaging and interactive learning atmosphere. This progressive method not only enriches the educational experience but also incorporates hyper scalability, instilling confidence in users regarding the platform's quality and offering numerous pathways for growth and development. As organizations embrace this shift, they unlock the potential for a workforce that is not only adaptable but also empowered to thrive in a landscape that is constantly evolving. Ultimately, the move toward Open Education represents a significant transformation that aligns with the modern workforce's needs and aspirations.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

XTEL AI
Triple Point S&OP

Integrations Supported

XTEL AI
Triple Point S&OP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/wingspan.html

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Learning Management Systems (LMS)

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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