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What is Infraon OSS?

Efficiently manage a variety of solutions from different vendors using a centralized and user-friendly interface. Acquire essential insights to address issues related to network performance, faults, resource distribution, and change management effectively. With the capability to handle hybrid networks that encompass both traditional and virtual systems, as well as software-defined and self-organizing networks, customer enablement becomes a seamless process. Infraon’s suite of products is certified with SOC2, affirming its adherence to rigorous standards concerning data security, availability, processing integrity, confidentiality, and privacy. The Infraon OSS platform acts as a cohesive system that integrates physical and virtual infrastructure, facilitating effective management of hybrid networks, transport systems, fiber, IP, and wireless networks. By improving the efficiency of your infrastructure and automating operations, you can leverage your services to enhance your competitive edge, evolving into a more agile and effective service provider. A thorough provisioning process commences from the very beginning, incorporating regular OS image backups, configuration management, and notifications for any changes that arise. This all-encompassing strategy ensures that your network remains resilient and adaptable to changing demands, ultimately supporting your business objectives more effectively. By embracing these solutions, organizations can not only optimize their current operations but also prepare for future technological advancements.

What is Infraon ITSM?

A wide range of high-volume ITSM tasks demands meticulous accuracy, which creates complications for various teams involved. Furthermore, insufficient service desk capabilities hinder effective modernization initiatives. Compounding this issue, slow approvals and resolutions stem from the interdependencies that exist among multiple teams. Consequently, both agents and business users find themselves less productive, ultimately resulting in missed SLAs. Employees often need extra training, which can take between 10 to 40 hours each year. The challenges of remote work further limit opportunities for in-person meetings. Additionally, there is a significant gap in the ability to identify trends and anticipate possible service interruptions. Infraon ITSM tackles these obstacles by utilizing AI-enhanced software that improves communication and teamwork through prebuilt automated workflows. By implementing this solution, organizations can create a fully modernized workspace that facilitates rapid resolutions, proactive monitoring, intelligent alerts, and beyond. It also features a centralized dashboard for real-time oversight and management of all service desk operations, coupled with collaborative tools that effectively align IT users, business teams, and vendors. This all-encompassing strategy not only boosts operational efficiency but also cultivates a more unified work environment for everyone involved, leading to enhanced morale and productivity.

Media

Media

Integrations Supported

Infraon Infinity
JSON

Integrations Supported

Infraon Infinity
JSON

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infraon

Date Founded

2021

Company Location

United States

Company Website

infraon.io/infraon-oss.html

Company Facts

Organization Name

Infraon

Date Founded

2021

Company Location

United States

Company Website

infraon.io/itsm-software.html

Categories and Features

Categories and Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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