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What is Ingenia?

Ingenia revolutionizes your content by converting it into valuable insights through a tailored methodology. By leveraging advanced machine learning techniques, it systematically organizes the information transmitted via our API, pinpointing unique patterns that associate your content with selected tags. Designed specifically for your requirements, Ingenia empowers you to transcend standard classifications, giving you the ability to choose the most pertinent categories for your content, which it continuously learns from and adapts to. You can easily adjust these tags at any time, ensuring you maintain complete authority over the categorization process. Furthermore, as your needs for categorization change, Ingenia automatically updates to accommodate these shifts, relieving you from the burden of manual changes and maintaining a well-structured content framework. This allows you to dedicate more time to content creation while Ingenia efficiently handles the categorization process, ensuring your workflow remains uninterrupted. Ultimately, Ingenia not only enhances organization but also streamlines your creative efforts.

What is Cx Moments?

Quickly gain valuable insights from customer interactions, enabling you to pinpoint the main issues that irritate them and negatively affect your business. With just a few clicks, you can efficiently sort and analyze vast amounts of customer support requests, tickets, and live chat sessions. The conventional approach of manually tagging tickets can be laborious and inconsistent, often resulting in crucial details being overlooked and many support tickets remaining untagged. Cx Moments AI excels beyond your agents by tagging tickets with greater speed and accuracy, no matter how intricate the categorization may be. Moreover, we can retroactively assign new tags or categories to your entire ticket history, ensuring nothing is missed. Cx Moments further enhances your workflow by providing automatic summaries of customer inquiries based on department, which helps you highlight specific issues pertinent to each team. With a single click, you can discover which contact drivers are increasing and require prompt action. This system also reveals areas where your agents may struggle, indicating possible training opportunities to boost their effectiveness. By harnessing these insights, your organization can dramatically elevate customer satisfaction and improve overall operational efficiency, setting the stage for long-term success. Enhanced visibility into customer interactions can lead to proactive measures that strengthen relationships and drive loyalty.

Media

Media

Integrations Supported

Dixa
Freshdesk
Freshservice
GitLab
HubSpot Service Hub
Kayako
LiveChat
Salesforce
Slack
TeamSupport
Zendesk
Zendesk Chat
Zoho Desk

Integrations Supported

Dixa
Freshdesk
Freshservice
GitLab
HubSpot Service Hub
Kayako
LiveChat
Salesforce
Slack
TeamSupport
Zendesk
Zendesk Chat
Zoho Desk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Retechnica

Date Founded

2012

Company Location

United Kingdom

Company Website

www.ingeniapi.com

Company Facts

Organization Name

Cx MOMENTS

Date Founded

2016

Company Location

Ireland

Company Website

www.cxmoments.com

Categories and Features

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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