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What is Innodata?

We create and manage data for some of the most valuable companies globally. Innodata addresses your toughest data engineering challenges by combining artificial intelligence with human expertise. Our range of services and solutions empowers you to leverage digital information on a large scale, propelling digital transformation in your sector. We efficiently gather and label sensitive data, ensuring that the resulting ground truth is nearly flawless for AI and machine learning models. Our user-friendly API processes unstructured data, including contracts and medical records, converting it into structured XML that adheres to the necessary schemas for both downstream applications and analytics. Additionally, we guarantee that essential databases are not only accurate but also consistently updated to reflect real-time information. Through our comprehensive approach, we help businesses maintain a competitive edge in an ever-evolving digital landscape.

What is Dimension Labs?

Dimension Labs offers an innovative platform designed for customer observability and the management of language data infrastructure, which adeptly converts unstructured conversational data from diverse channels including chat, email, voice, surveys, and social media into structured insights suitable for analytical purposes. Utilizing AI-enhanced enrichment and dynamic labeling techniques, the platform eliminates the need for manual tagging, effectively bringing attention to evolving themes, customer sentiments, reasons behind escalations, and feature requests. This solution integrates inputs from multiple sources into a cohesive model, providing real-time dashboards, drill-down capabilities, and context-aware analytics that empower teams to explore root causes, monitor emerging trends, and connect conversation metrics to broader business outcomes. Additionally, Dimension Labs supports seamless integration via APIs or one-click connectors with various tools such as chat platforms, CRMs, contact centers, survey tools, and social media channels, thereby facilitating easy data ingestion from services like Intercom, Twilio, and Slack. Consequently, businesses can achieve a more profound understanding of customer interactions, leading to improved decision-making processes and strategic planning. This comprehensive approach not only enhances operational efficiency but also fosters a culture of data-driven insights within organizations.

Media

Media

Integrations Supported

Pypestream

Integrations Supported

8x8
Ada
Avaya Cloud Office
Capacity
Genesys Cloud CX
Google Analytics
Intercom
Kore.ai
Medallia
Microsoft Bot Framework
OpenAI
Qualtrics XM Platform
QuestionPro
Rasa
Salesforce
Slack
Twilio
Yellow.ai

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Not specified

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Innodata

Date Founded

1988

Company Location

United States

Company Website

innodata.com

Company Facts

Organization Name

Dimension Labs

Company Location

United States

Company Website

www.dimensionlabs.io

Categories and Features

Conversational AI

Not specified

Data Analysis

Not specified

Data Annotation

Not specified

Data Engineering

Not specified

Data Labeling

Not specified

Data Quality

Not specified

Image Annotation

Not specified

RLHF

Not specified

Video Annotation

Not specified

Categories and Features

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