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What is Innodata?

We create and manage data for some of the most valuable companies globally. Innodata addresses your toughest data engineering challenges by combining artificial intelligence with human expertise. Our range of services and solutions empowers you to leverage digital information on a large scale, propelling digital transformation in your sector. We efficiently gather and label sensitive data, ensuring that the resulting ground truth is nearly flawless for AI and machine learning models. Our user-friendly API processes unstructured data, including contracts and medical records, converting it into structured XML that adheres to the necessary schemas for both downstream applications and analytics. Additionally, we guarantee that essential databases are not only accurate but also consistently updated to reflect real-time information. Through our comprehensive approach, we help businesses maintain a competitive edge in an ever-evolving digital landscape.

What is Dimension Labs?

Dimension Labs offers an innovative platform designed for customer observability and the management of language data infrastructure, which adeptly converts unstructured conversational data from diverse channels including chat, email, voice, surveys, and social media into structured insights suitable for analytical purposes. Utilizing AI-enhanced enrichment and dynamic labeling techniques, the platform eliminates the need for manual tagging, effectively bringing attention to evolving themes, customer sentiments, reasons behind escalations, and feature requests. This solution integrates inputs from multiple sources into a cohesive model, providing real-time dashboards, drill-down capabilities, and context-aware analytics that empower teams to explore root causes, monitor emerging trends, and connect conversation metrics to broader business outcomes. Additionally, Dimension Labs supports seamless integration via APIs or one-click connectors with various tools such as chat platforms, CRMs, contact centers, survey tools, and social media channels, thereby facilitating easy data ingestion from services like Intercom, Twilio, and Slack. Consequently, businesses can achieve a more profound understanding of customer interactions, leading to improved decision-making processes and strategic planning. This comprehensive approach not only enhances operational efficiency but also fosters a culture of data-driven insights within organizations.

Media

Media

Integrations Supported

Ada
Amazon Connect
Capacity
Drift
Genesys Cloud CX
Google Analytics
Intercom
Kore.ai
LiveChat
Medallia
Microsoft Bot Framework
OpenAI
Oracle Digital Assistant
Pypestream
Qualtrics XM Platform
QuestionPro
Rasa
Twilio
Yellow.ai
Zendesk

Integrations Supported

Ada
Amazon Connect
Capacity
Drift
Genesys Cloud CX
Google Analytics
Intercom
Kore.ai
LiveChat
Medallia
Microsoft Bot Framework
OpenAI
Oracle Digital Assistant
Pypestream
Qualtrics XM Platform
QuestionPro
Rasa
Twilio
Yellow.ai
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Innodata

Date Founded

1988

Company Location

United States

Company Website

innodata.com

Company Facts

Organization Name

Dimension Labs

Company Location

United States

Company Website

www.dimensionlabs.io

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Data Labeling

Human-in-the-loop
Labeling Automation
Labeling Quality
Performance Tracking
Polygon, Rectangle, Line, Point
SDK
Supports Audio Files
Task Management
Team Collaboration
Training Data Management

Data Quality

Address Validation
Data Deduplication
Data Discovery
Data Profililng
Master Data Management
Match & Merge
Metadata Management

Categories and Features

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