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What is InsightReviews?

InsightReviews is a dedicated platform designed for collecting feedback and managing the reputation of local businesses. When a purchase is made, employees enter the customer’s phone number, which prompts an SMS to be sent with a personalized link for reviewing the service. Positive reviews, rated between 4 and 5 stars, are shared on popular platforms like Google, Yelp, Facebook, and TripAdvisor, whereas negative feedback, receiving ratings of 1 to 3 stars, is kept confidential to allow the business to resolve issues directly. The platform features an extensive review dashboard that includes analytics, accounts for staff collaboration, a public testimonial wall, customizable SMS templates, and billing integration through Stripe. It is particularly designed for establishments such as cafés, salons, dental offices, fitness centers, and auto repair shops that seek to amplify their five-star ratings while minimizing public discontent. Moreover, the system not only boosts customer engagement but also provides essential insights that can lead to enhancements in service quality, contributing to a more favorable overall experience for clients. With these tools in place, businesses are better positioned to thrive in a competitive market.

What is Guestmeter?

Guestmeter.com serves as a comprehensive platform for all your needs related to guest feedback and reputation management. With its online capabilities, you can efficiently oversee your reputation while conducting guest satisfaction assessments. The platform facilitates interaction with guests and helps manage reviews on popular sites such as Tripadvisor, Booking.com, Hostelworld, Zomato, and Yelp. Additionally, our mobile application empowers you to handle guest feedback from any location. You will also benefit from real-time notifications, enabling you to respond promptly and ensure that your guests leave your establishment satisfied. If you haven't become a customer yet, we encourage you to visit www.guestmeter.com to schedule a demo. Key features of the Guestmeter app include: SOLUTION FOR GUEST SATISFACTION QUESTION - Send a post-stay email or international SMS survey designed to enhance your online reviews across platforms like Tripadvisor, Booking.com, Hostelworld, and Zomato, ultimately improving your business's reputation and guest experiences. Furthermore, the app's user-friendly interface makes it easy to analyze feedback and implement necessary changes for continuous improvement.

Media

No images available

Media

Integrations Supported

Integrations Supported

Axis LMS
Chargebee
Clock PMS+
Cloudbeds
Mews
PayPal
SiteMinder
Stayntouch PMS
Tripadvisor
Wufoo
Zapier

API Availability

API Availability

Has API

Pricing Information

$79/month
Free Trial Offered?

Pricing Information

$49/monthly/per property
Small package starling from $49. Guestmeter account plans have various pricing tiers to meet the needs from small to x-large packages.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

InsightReviews

Date Founded

2025

Company Location

Australia

Company Website

insightreviews.com.au

Company Facts

Organization Name

Guestmeter

Date Founded

2019

Company Location

Turkey

Company Website

www.guestmeter.com

Categories and Features

Reputation Management

Not specified

Review Management

Not specified

Categories and Features

Car Rental

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Visual Feedback Tools
Website Feedback

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

Email Marketing

Auto-Responders
Customer Surveys
Event Triggered Email
Image Library
Mailing List Management
Mobile Optimized Emails
Template Management

Hostel Management

Not specified

Hotel Management

Not specified

Reputation Management

Response Management
Review Generation
Review Monitoring

Restaurant Management

Reporting/Analytics

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Message Personalization
Polls / Voting
Reporting/Analytics
Scheduled Messaging

SMS Survey

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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