AeroAdmin Reviews & Ratings

AeroAdmin

3.7 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 3 Ratings

Total 3.5 out of 5 stars
ease 3.5 out of 5 stars
features 3.5 out of 5 stars
design 3.5 out of 5 stars
support 3.5 out of 5 stars

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What is Instant Housecall?

Customers can easily start a tech support session by either downloading a small application or clicking an icon on their desktop, which removes the necessity for prior installation. This setup grants you immediate access to their computer. After the remote support session is completed, future access can only occur with their explicit consent, which ensures that clients feel secure and valued. In case you are not available, customers can designate a 12-hour timeframe during which you can connect while their computer is left unattended. Moreover, you can receive notifications via text when a customer is prepared for help. By selecting a client from a list, you can connect to their computer any time, as long as you have obtained one-time permission for unattended access, facilitating repeated assistance as needed. Additionally, clients have the ability to leave messages, request to connect with another team member, or even set up an automatic connection when you log in. This allows you to view and control your customer's computer as if you were physically present, thus offering a smooth and effective support experience. Such a level of convenience and adaptability greatly improves the productivity of your tech support services, making it easier for both you and your clients. Ultimately, this system not only enhances user satisfaction but also streamlines operational efficiency.

What is AeroAdmin?

An all-encompassing solution for your everyday responsibilities in both personal and work settings, AeroAdmin offers a remote desktop application that eliminates the need for installation or complex setups. Upon downloading, AeroAdmin is immediately functional, enabling connections between computers across various local area networks, even those hidden behind NAT, and boasts user-friendly navigation. Notable Characteristics: > Instant Usability without Installation or Configuration Needed > Facilitates Connections between Computers on Different LANs, including NAT Traversal > Unattended Access for Remote PCs and Servers > Comprehensive Security with Total AES and RSA Encryption

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$29 per user per month
Free Trial Offered?

Pricing Information

$89.99/year
Pro License - $89.99/year
Business License - $119.99/year
Corporate License - $139.99/year
Free Version

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Not specified

Company Facts

Organization Name

Instant Housecall

Date Founded

2005

Company Location

Canada

Company Website

www.instanthousecall.com

Company Facts

Organization Name

AeroAdmin

Date Founded

2012

Company Location

United States

Company Website

aeroadmin.com/en/index.html

Categories and Features

Remote Desktop

Not specified

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Employee Monitoring

Activity Monitoring
Remote Control
Screen Activity Recording
Time Tracking

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Multi Monitor Support
Record Remote Sessions
User Management

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